Serves as a primary representative of IGT to internal and external customers through our Tier One Contact Center. This team provides a 24x7x365 presence within our Network Operations Center responsible for all system activity on a high volume of games, systems and infrastructure across North America and around the world. The Computer Operator I is responsible for monitoring and reporting on Wide Area Progressive system and game level issues. They must follow jurisdictionally and internally established controls, processes and triage steps to remediate any issue that may occur on the system. The Operator I must be available to work on site.
Additionally, the Computer Operator I will:
High School diploma or equivalent
Must be 21 years of age and must be able to obtain a gaming card/license
Familiarity with Microsoft Office Suite
What will put you ahead
Experience with Service Desk, call center, or customer service positions
Able to type 35 WPM
Experience with SAP, Salesforce, Adobe, Doc U Sign and/or ACD systems preferred.
Bi-lingual Spanish English preferred.
NJ Casino Registration License & Nevada needed
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
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