Job Description

For over 39 years Herb Chambers has been committed to providing exceptional client experiences and we know that it starts with our most valuable resource-our team members. We are currently looking for Automotive Call Center Representatives to join our growing Service BDC in Natick.

As an Automotive Call Center Manager in Training at our Centralized Herb Chambers Service BDC you will handle inbound/outbound calls and appointment setting, for our service clients. You will be extensively trained in all best practices, guaranteeing your success. If you are a well-spoken professional who is comfortable in a fast-paced environment, you are encouraged to apply. Previous phone, retail or automotive experience is helpful, but not required. Just a great attitude.

Our mission is to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Herb Chambers has been recognized as one of the best places to work consecutively.

Job Responsibilities:

• Daily communication with customers on inbound calls, outgoing calls and texting solutions to schedule service appointments.
• Basic customer service follow-up calls after completion of service visits.
• Maintain and follow our script and inbound call process to efficiently schedule appointments at ease for our guests.
• Work closely with Service Management, Service Advisor and Parts Advisor teams.
• Ongoing on-site training of basic dealership guidelines and scheduling systems.

What do we offer you?

• Nationally recognized training and tools
• Medical (HMO & PPO), vision, life & Dental
• 401K Retirement
• Newly remodeled & state of the art work space and environment
• Tenured Senior Management
• Opportunities to Grow

Submit your resume today for a confidential interview!

• Strong phone, email and communication skills
• Positive attitude and high energy at all times
• Basic MS Office knowledge; computer software and Internet proficiency, including typing at a minimum of 35-45 words per min.
• Professional appearance, verbal/written communication and strong

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