Position Summary:
The Epic Senior Application Analyst – ClinDoc serves as a subject matter expert (SME) with deep knowledge of Epic ClinDoc, related Epic and non-Epic systems, and the clinical processes they support. This role independently manages the design, build, configuration, testing, and ongoing support of complex ClinDoc implementations and integrations. The Analyst applies a consultative, solutions-driven approach to partner with clinical and IT teams, ensuring optimal design, usability, and performance of the Epic ClinDoc module and related applications.
Principal Duties and Responsibilities:
Epic Subject Matter Expert: Serve as a ClinDoc SME with deep understanding of core Epic functionality, related applications, and integrated workflows. Manage advanced configurations across multiple clinical areas with broad system impact.
System Design & Configuration: Independently design, build, and maintain complex Epic ClinDoc solutions, incorporating advanced logic, workflow customization, and integration with other Epic and non-Epic systems. Document build decisions and participate in comprehensive testing activities.
Consultative Business Solutions: Partner with clinical operations to assess needs, analyze workflows, and identify opportunities for optimization. Present solution recommendations, manage implementation, and ensure alignment with organizational goals and Epic best practices.
Integration Management: Lead integration initiatives between Epic ClinDoc and third-party applications or devices. Collaborate with internal technical teams and vendors to ensure seamless interoperability, compliance, and performance.
Troubleshooting & Issue Resolution: Serve as an escalation point for complex or cross-application issues. Diagnose root causes, implement solutions, and ensure minimal disruption to clinical operations.
Upgrades & Maintenance: Own release note review and prioritization for ClinDoc-related updates. Coordinate testing, communication, and rollout of upgrades. Maintain test scripts and monitor ongoing system performance.
Communication & Leadership: Communicate effectively with clinical, technical, and leadership teams. Facilitate meetings to discuss milestones, system changes, and issues. Mentor junior analysts and provide input on best practices and policy updates.
Training & Support: Develop or contribute to end-user training materials. Provide specialized training to super-users and clinical staff.
Professional Development: Stay current on Epic ClinDoc developments and best practices through conferences, Epic trainings, and user groups.
Minimum Qualifications
Required Education:Bachelor’s Degree required.
An associate’s degree with an additional 2 years of related experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a bachelor’s degree.
Required Work Experience:
Minimum of 3 years of experience supporting or implementing Epic applications, including build experience within Epic ClinDoc.
Demonstrated experience performing moderately complex system builds and operational analysis.
Experience presenting to or advising end users or clients on technical or workflow issues.
Experience contributing to or developing training materials for system end users.
Preferred Work Experience:
5+ years of experience supporting or implementing Epic applications, with demonstrated expertise in Epic ClinDoc.
Experience working in clinical operational areas (inpatient nursing, patient care documentation, etc.) with an understanding of workflow challenges.
Experience as a super-user or clinical end-user of electronic health record systems.
Certifications Required:
Epic ClinDoc Certification
Epic certification in a second CORE application (as applicable to department)
Certifications Preferred:
Lean Six Sigma Green Belt.
Epic certifications in related or ancillary Epic applications (e.g., Orders, Stork, or ASAP).
The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
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