Job Description

Job Description

Job Description

Join Vacatia and Redefine the Guest Experience Across Hospitality & Ownership

Location: Teleplex Contact Center | Orlando, FL

Vacatia is transforming the vacation ownership and rental industry by blending hospitality, technology, and design to create smarter, more connected experiences. We’re building the next generation of travel lifestyle products — and we’re looking for driven, relationship-focused sales professionals to help us grow.

We’re looking for a highly organized, guest-focused Travel Coordinator who will plan, coordinate, and manage travel arrangements for Vacatia guests and owners, ensuring seamless vacation experiences and exceptional service at every touchpoint.

• Build the Future: Coordinate travel experiences that blend technology and personalized service, enhancing the modern vacation ownership journey.

• Impact That Matters: Directly influence guest satisfaction by ensuring smooth, stress-free travel arrangements.

• Innovation at Scale: Collaborate with sales, marketing, and operations teams using modern booking systems and data-driven tools to optimize travel coordination.

• Autonomy and Ownership: Take ownership of the travel planning process, from bookings to follow-ups, ensuring each guest experience is flawless.

• Culture of Growth: Join a dynamic, people-first environment that encourages learning, mentorship, and innovation in guest services.

• Uncapped earning potential

• Competitive Commission structure

• Weekly pay

• Paid training

• Paid Time Off

• Health, Dental, Vision Insurance

• 401(k) with company match

• Life & AD&D Insurance

• Wellness Program & EAP

• Employee discounts (Tickets at Work, Perks at Work)

• Education Assistance Program

• Coordinate and manage guest travel arrangements, via phone to explain the vacation package availability.

• Collaborate with sales and resort teams to ensure a seamless guest experience from booking to check-out.

• Provide personalized support to guests, addressing questions, resolving issues, and enhancing the overall vacation experience.

• Maintain accurate records and reporting to track travel details, preferences, and guest feedback.

• Champion cross-functional teamwork, ensuring communication and collaboration across Vacatia departments for optimal guest satisfaction.

• Previous outbound sales experience in travel coordination, guest services, or hospitality operations, preferably in timeshare or vacation ownership environments.

• Proven track record of delivering excellent customer service.

• Strength in organization, communication, and problem-solving, with attention to detail.

• Ability to multi-task, adapt to changing priorities, and provide a seamless experience for guests.

• Must be able to work evenings.

If you’re ready to inspire travelers, drive meaningful results, and help redefine the future of vacation ownership, we’d love to hear from you. Your next chapter starts here at Vacatia.

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