Job Description

At Hand and Stone, Opportunity Knocks.

Hand & Stone Massage and Facial Spa is opening a new spa in Cedar Hill, TX! We are growing rapidly and have become an addition to an already successful franchise system with over 500 locations across the US and Canada! Now Hiring a Spa Manager to Inspire and Connect! We are seeking a driven, energetic and reliable full-time Spa manager for our newly opening spa in Cedar Hill, TX. The ideal spa manager candidate is goal oriented, and growth minded with a proven background in sales management, spa operations, and customer service. Spa Manager Performance will be based on the following metrics:

• Membership Conversion You understand how to coach and motivate your spa team to welcome, empower, and connect with your clients.
• Revenue Understand how to drive revenue via maximizing the schedule, marketing and upgrading services.
• Recruiting Passion for building a team of spa professionals!
• Operations Measure and deliver results, create a strong member base, and deliver a consistently excellent client experience.

Please Come Join Us If You:

• Have a genuine passion for people and a strong drive for sales success.
• Bring proven talent in sales and marketing, with the ambition to help grow the business and boost both revenue and profitability.
• Are a hands-on, inspiring leader who's passionate about building and nurturing a positive workplace culture.
• Excel at leading diverse teams and engaging effectively with all stakeholders.
• Possess exceptional organizational skills and a commitment to running operations smoothly to consistently exceed guest expectations.
• Demonstrate empathy and the ability to understand and respond to others' perspectives.

If you meet these qualities, we'd love to welcome you to a team where you can truly thrive! Primary responsibilities but not limited to:

• Maintain a laser focus on meeting sales targets while consistently delivering an exceptional customer experience.
• Direct and oversee all spa operations to maximize team potential while ensuring outstanding customer service and satisfaction.
• Proactively ensure high customer satisfaction by addressing concerns and resolving service-related issues promptly.
• Uphold full compliance with Hand & Stone policies, as well as local, state, and federal laws and regulations.
• Inspire and empower the team to reach and maintain high performance and service standards.
• Lead daily operations by fostering efficient coordination, open communication, and strong collaboration across the team.
• Ensure the spa maintains impeccable cleanliness and a relaxing, welcoming atmosphere at all times.
• Oversee inventory management to ensure accuracy and availability of necessary supplies.
• Hire, train, supervise, mentor, and support all team members in alignment with company standards.

What you need to succeed in this role:

• 24 years of management experience in the salon, spa, retail, or hospitality industry preferred
• High energy and enthusiasm with a positive, can-do attitude
• Genuine passion for promoting the benefits of massage and skincare services
• Flexible availability, including evenings and weekends as needed
• Excellent verbal and written communication skills
• Knowledge of spa services and product lines is a strong advantage

What's in it for you?

• Competitive base salary ranging from $40,000 to $50,000, plus annual performance bonuses
• Additional earning potential through generous incentive programs
• Exciting opportunity to contribute creative strategies and play a key role in the success of a new spa
• Enjoy employee discounts on spa services and retail products
• Work in a professional, supportive, and safe environment

Benefits We Offer:

• Competitive salary
• Medical/Dental/Vision
• Paid vacation
• Training and Development
• Flexible schedules
• Employee discounts on products and services
• Free uniforms

As a franchise model, Hand and Stone Massage and Facial Spa in is independently owned and operated, with the national brand awareness of a leading company in the wellness industry. Apply today to take a tour and learn more about this pivotal role in our spa! I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

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