Role Overview:
With your leadership excellence, you’re ready to move up to the next level.
Sodexo Campus Segment is seeking a Retail Manager 3 for SUNY Oneonta located in Oneonta, NY . As a key leader within our dining services team, you will help oversee daily retail operations, ensuring exceptional service, strong client relationships, and operational excellence across multiple campus dining venues.
SUNY Oneonta is a mid-size, four-year public university consistently recognized for its excellence and value—ranked #20 among the best public institutions in the region (U.S. News & World Report, 2022) and #114 on Money magazine’s “Best Colleges 2022” list. Sodexo is proud of its long-standing partnership with Oneonta Auxiliary Services (OAS) and has been a Showcase Account since 1999 , offering innovative dining experiences and fresh campus concepts.
What You'll Do:Provide day-to-day leadership and supervision across multiple retail dining operations, ensuring high standards for food quality, service, and cleanliness.
Direct all aspects of retail operations including menu planning, purchasing, inventory management, and cash control.
Train, mentor, and develop team members to deliver consistent service and uphold Sodexo and branded concept standards.
Ensure compliance with federal, state, and local health and safety regulations, as well as Sodexo and client policies (e.g., HACCP, EcoSure, quality assurance, and personnel practices).
Maintain strong client relationships, ensuring satisfaction, retention, and contract compliance.
Foster a culture of safety, teamwork, and continuous improvement.
Support and execute on sustainability and innovation initiatives across campus dining.
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
More extensive information is provided to new employees upon hire.
What You Bring:Proven experience in retail food service management , preferably within higher education or a large-volume environment.
Strong leadership and people management skills , with the ability to coach and motivate front-line employees, supervisors, and managers.
Experience with cash handling, cost controls, and operational systems .
A strong focus on customer satisfaction , service delivery, and teamwork.
Knowledge of HACCP and food safety standards ; ServSafe certification preferred.
Exceptional organizational, communication, and problem-solving skills.
A commitment to Sodexo’s mission and values —providing quality service, safety, and a positive dining experience.
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements: Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year of work experience in concessions, retail sales, or store operations
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