Job Description

Job Summary HR Service Jobs is seeking a highly motivated and skilled Remote IT Helpdesk Specialist to provide top-tier technical support to our clients across Germany. This fully remote role is ideal for English-speaking IT professionals who are passionate about resolving technical issues efficiently and ensuring seamless user experiences. As part of our IT support team, you will be the first point of contact for technical inquiries, troubleshooting hardware, software, and network-related issues while maintaining a high standard of customer service. Key Responsibilities Serve as the first point of contact for technical support requests via email, chat, or ticketing system. Diagnose and resolve hardware, software, and network issues promptly. Guide users through step-by-step solutions in a clear and professional manner. Escalate complex technical issues to appropriate senior IT staff or vendors when necessary. Maintain accurate records of support interactions, issues, and resolutions in the ticketing system. Monitor system performance and proactively identify potential issues to minimize downtime. Provide remote assistance and support for software installations, updates, and configurations. Stay updated on IT policies, best practices, and emerging technologies to provide informed support. Required Skills and Qualifications Strong proficiency in English; German language skills are a plus. Solid understanding of Windows and macOS operating systems, Microsoft Office Suite, and common IT software applications. Experience with remote desktop tools, VPNs, and ticketing systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills to provide exceptional user support. Ability to multitask and manage time efficiently in a remote work environment. Experience Minimum of 1–3 years of experience in IT support, helpdesk, or a similar technical support role. Experience supporting users in a remote or virtual environment is highly desirable. Prior experience in a multinational or customer-focused IT environment is a plus. Working Hours Full-time, remote position. Flexible schedule; primarily German business hours (CET) with occasional need for after-hours support. Option to work from home permanently with required home office setup. Knowledge, Skills, and Abilities Strong technical troubleshooting and diagnostic skills. Ability to remain calm under pressure and resolve issues efficiently. Capacity to document solutions and maintain knowledge base articles for recurring issues. Adaptable to new technologies and willing to continuously learn. Self-motivated and capable of working independently in a remote setting. Benefits Competitive salary with performance-based incentives. Fully remote position with flexible working arrangements. Paid vacation and public holidays according to German labor laws. Access to professional development programs and training. Supportive team culture and collaborative work environment. Health insurance contributions (if applicable for remote workers in Germany). Why Join HR Service Jobs HR Service Jobs is committed to creating a professional, dynamic, and inclusive workplace. By joining our team, you will: Work in a forward-thinking company that values innovation and employee growth. Gain exposure to a diverse range of clients and IT environments. Enhance your technical expertise while enjoying the flexibility of remote work. Be part of a culture that prioritizes collaboration, support, and professional development. How to Apply Interested candidates are invited to submit their updated resume/CV along with a cover letter highlighting relevant experience and technical skills. Please send your application to uswith the subject line: Remote IT Helpdesk Specialist – Germany Application. Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted for the next steps. #J-18808-Ljbffr Mashreq Bank

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