Computer Operator I Job at IGT, Tallahassee, FL

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  • IGT
  • Tallahassee, FL

Job Description

Summary

IGT is seeking a Computer Operator in the area of Tallahassee. This position requires you be flexible with shift as it is a 24/7 operation. The position offers competitive wages and shift differential for off-shift hours. It is an entry level position responsible for general technical support of the data systems for lottery sale systems. This position is NOT a remote opportunity so the candidate should be local to the data center site. Candidates should also be flexible to work a day shift or night shift position. Data Center shifts are 12 hours, with 3 or 4 days per week.

Responsibilities

  • Provides entry to intermediate level monitoring and troubleshooting for operating equipment for one or more jurisdictions and 24x365 adherence to operational procedures, checklists, policies, and national IT Best Practices.
  • Performs intermediate level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal supervision.
  • Monitors logical security through use of established tools and procedures.
  • Performs entry level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal supervision.
  • Accurately executes, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
  • Appropriately coordinates, executes, validates, tracks, follows up on, and escalates internal and external customer requests according to established guidelines.
  • Submits recommendations to create and/or maintain operational procedures and checklists.
  • Adheres to service level agreements by following established SLA performance requirements
  • Adheres to IT best practices by following established IT best practice performance and audit 
  • Supports local testing policies and procedures
  • Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.
  • Assists in providing informal coaching and mentoring to junior level operators.

Qualifications

  • High School diploma or equivalent required
  • IT, technical, or related college degree or certifications are preferred
  • 1-2 years' experience with Service Desk, Help Desk, Call Center, or Customer Service positions
  • Basic experience in Microsoft Office (Outlook, Teams, Word, Excel)
  • Technical knowledge and skills required
  • Must be able to monitor and troubleshoot multiple technologies

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

  • Medical benefits day one of being an IGT employee
  • 12 paid holidays plus 2 floating holidays per year
  • 3 weeks of paid vacation per year, prorated first year
  • 401K with employer match and 100% vested day one
  • Company paid parental leave, life insurance, short term disability and long-term disability
  • Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-MS2

#LI-OnSite

Job Tags

Holiday work, Temporary work, Local area, Flexible hours, Shift work, Night shift, Day shift, 3 days per week,

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