Aviation Account Manager - Indianapolis, INSchedule: Full-time, flexible schedule required (includes nights, weekends, and holidays as needed)Pay Range: $75,000 annuallyLocation: Indianapolis, IN (Relocation Assistance Available)Duration: Direct HireResponsibilitiesOversee daily airport operations, including staffing, scheduling, budget management, and overtime control.Manage hiring, terminations, counseling, training, and employee relations.Ensure compliance with FAA/TSA requirements, state licensing regulations, and company policies.Provide leadership and support by performing subordinate duties when necessary.Direct the station's Safety Management System (SMS) and develop safety plans.Ensure adherence to Service Level Agreements (SLAs) and client operational standards.Conduct staff training/retraining in airport procedures, safety, and policies.Maintain strong client relations, acting as the liaison with airline management, FAA representatives, and airport officials.Handle employee concerns promptly and effectively to promote a positive work environment.Oversee payroll processing, client invoicing, and administrative functions.Perform quality assurance audits to ensure service standards are met.Project a professional and positive image when interacting with clients, staff, and the public.Uphold workplace safety standards, including proper PPE usage, safety training, and thorough accident investigations.RequirementsMinimum 5 years of progressive management experience, preferably in operations, airline, or hospitality industries.Strong leadership skills with the ability to work hands-on alongside employees.Proven ability to manage financial reports and budgets.Excellent communication, organizational, and multitasking skills.Proficiency in Microsoft Word, Excel, and data entry systems.Flexibility to adapt in a fast-paced, changing environment.Commitment to workplace safety and employee compliance with safety protocols.
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