Overview
Scope of Responsibilities: Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries, complete eligibility updates and service member and client request in an accurate and efficient manner.
Job Summary: Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently. Provide support as needed to peers, leaders and other ProAct administrative resources.
Responsibilities
Job Duties:
Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.
Understand, master and gain efficiency in systems leveraged by the Help Desk.
Provide Help Desk resolution of customer service issues to insure complete client satisfaction.
Provide Help Desk resolution of Pharmacy Network problems to insure complete client satisfaction.
Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.
Assist with on-site client orientation, health fairs and business conferences as needed.
Assist with on-site resolution of customer service issues to clients as needed.
Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned
Qualifications
Attendance Requirements:
Educational Requirements:
Experience:
Special Conditions of Employment:
Drug test
Initial and continuous exclusion and sanction/disciplinary monitoring
Any and all additional eligibility requirements based on the specific positio
Required Training:
HIPAA Privacy Course
HIPAA Security Course
Job Skill Requirements:
Exceptional phone and listening skills.
Exceptional written and verbal communication skills
Preferred PC skills including Microsoft Office
Compensation
$15.00-15.58 per hour.
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.
Connect With Us! (
Job Locations US-NY-East Syracuse, NY
Posted Date 2 months ago (5/14/2025 10:58 AM)
Requisition ID 2025-13972
# of Openings 15
Category Customer Service/Support
Location : Location US-NY-East Syracuse, NY
...Senior GRC Analyst Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where...
...RSM. Position Description At RSM, interns work with large and small companies in... ...with clients built on understanding their businesses and challenges. Interns work on... ....com . RSM does not intend to hire entry-level candidates who require sponsorship now...
...Job Description Job Description JOB SUMMARY Under general direction, provides consistent professional spa massage and body treatments compliant with spa protocols and accepted documentation practices to create a healthy stress-free environment for relaxing and to...
...a dynamic and creative News Producer! As a News Producer, youll be at the heart of our newsroom, responsible for the day-to-day production of our newscasts. Youll collaborate closely with the Executive Producer, Director, Digital Manager, and Anchors to shape engaging...
...Suchmaschinenoptimierung und Generative Engine Optimization auf das nchste Level zu bringen?Dann suchen wir genau dich als Senior SEO/GEO Consultant (m/w/d) fr unsere E-Commerce Beratung. Bei uns bist du Teil eines wachsenden Unternehmens und das in frher Phase. Du...