Job Description
Company Description
Who We Are
At KSTG, we provide more than just transportation—we deliver elevated travel experiences. Our team serves corporate travelers, wedding parties, VIPs, and large groups with professionalism and precision. With the most diverse fleet in the area and a reputation for excellence, KSTG is trusted by travel professionals and private clients alike.
Job Description Your travel industry experience deserves a first-class seat.
If you’ve worked in hospitality, travel, or tourism—and thrive in fast-paced, guest-focused environments—we want to talk to you! Kevin Smith Transportation Group (KSTG), the Philadelphia region’s leading luxury transportation provider, is hiring a Reservationist to help plan and book first-class ground transportation experiences for a wide variety of clients.
What You’ll Do
As a Reservationist, you’ll work directly with clients, travel planners, event coordinators, and corporate partners to book transportation that meets each client’s unique needs. This is a perfect role for someone who understands how to craft seamless travel experiences from beginning to end.
After completing training, the reservationist will be required to work the following schedule: Thursday-Monday 11:30 a.m. to 8:00 p.m.
Key Responsibilities:
Manage inbound and outbound communication to book and confirm transportation
Coordinate a wide range of services, including:
Airport and hotel transfers
Corporate travel and executive service
Group shuttles, conferences, and events
Weddings, proms, and private celebrations
Hourly charters, multi-day trips, and out-of-state itineraries
Match clients with the right vehicle based on trip details, group size, and preferences
Cross train on basic dispatch procedures, including but not limited to, monitoring driver check-ins, assigning short notice bookings, and communicating reservation changes to drivers.
Provide real-time quotes and availability using internal scheduling tools
Process payments and prepare professional invoices and confirmations
Maintain strong attention to detail when communicating trip requirements to dispatch and chauffeur teams
Handle itinerary changes or special requests quickly and professionally
Build strong client relationships through follow-up and service excellence
Enter and track all reservations in the CRM system
What You Bring
1+ years of experience in the travel, tourism, hospitality, or customer service industries
A passion for providing five-star service and creating stress-free travel experiences
Strong verbal and written communication skills
Ability to multitask and manage time effectively in a high-volume environment
Comfort using multiple systems and platforms to coordinate details
Sales-minded attitude with an ability to listen, recommend, and close
A calm, professional presence when handling last-minute changes or complex itineraries
High School diploma or equivalent required
What We Offer
A professional, team-oriented work environment
Competitive compensation
Opportunities for advancement within a growing company
Training on our systems and luxury service standards
The chance to work with a company that values both its clients and employees
Work Environment & Physical Requirements
Office-based position with standard business hours
Use of computers, phones, and office equipment required
Occasional lifting or movement of materials up to 25 lbs.
Equal Opportunity Employer
Kevin Smith Transportation Group is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.
Turn your passion for travel into a rewarding career in luxury transportation.
Apply today to join the KSTG team and help us deliver unforgettable travel experiences every day.
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