Job Description
$100k
Purpose of the Position:
Create and Streamline standard operating procedures. Learn all aspects of our organization through a fast paced and hands on training schedule working alongside Leadership in the region. Knowledge gained in this position will create a pathway towards a management role overseeing multiple facilities and/or markets.
Primary Job Duties:
Assists in developing standard operating procedures for existing customers as well as new customer implementations. Invests time personally in operations, and analyzes data therein to discover trends in service and take the necessary actions to improve levels. Provides input to upper level staff at a high level to drive change and improve profits. Flexible to learn all the intricacies of our business at a variety of levels/schedules to grow knowledge, drive impact and grow within the organization.
Secondary Job Duties:
Embodies and develops the Courier Express Culture throughout Operations. Assists in providing the tools necessary for operators to be successful in their roles. Assists management with decisions and implementation concerning goals, action plans, staffing, and service.
Impact on Other Positions, Products, & Services:
Ensures synergy between operations and customers, both internal and external helping them run smoothly across the company.
Education /Experience Preferred:
College degree and/or 3+ year’s previous managerial experience in Courier or Transportation Industry. Flexible work schedule. Ability to travel semi-locally for certain projects/customer implementations and/or startups required but not a regular occurrence.
Personal Skills Required:
Knowledge of the Courier Industry at all levels, problem analysis, and resolution skills. Excellent written and verbal communication, leadership skills, time management and prioritization, results oriented, problem solving and analytical skills, ability to develop and implement action plans to address issues, developed organizational and people skills, past experience in managing others, computer skills, attention to detail, knowledgeable in multiple areas of the operation, self-motivation, project management skills
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