Job Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers, including the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The AWS Global Network Deployment (GND) team is searching for a passionate and talented technical infrastructure program manager (TIPM) to drive Data Center and Network Capacity deployment efficiencies. You will assess the demand requirements along with available network resources to determine and drive prime solutions for our customers. You will work with stakeholders to complete pre-requisites necessary to deliver critical networking capacity. You will lead programs with goals to improve infrastructure resource utilization and availability. You will work with teams across the AWS Organization to effectively plan and deliver data center capacity.
Key job responsibilities
• Delivers programmatic customer solutions including deployment dependency mappings/RACI, removing systemic blockers from deployment pipeline via automation/process simplification.
• Manage dependencies between programs by anticipating risk, customer demand and negotiating the trade-off required to resolve issues and initiate corrective action.
• Drives continuous improvement of programmatic solutions, using data-driven trends and automated solutions to meet the needs of the customer.
• Develop and maintain standard operating procedures (SOP), training documents, playbooks, program features, lessons learnt etc. that pertain to the program
• Establish and refine mechanisms for customer engagement including regular program status reports, program trends, risk impact and have clear escalation processes.
• Collaborate with key stakeholders (vendor management, sourcing, planning & infrastructure delivery builders) to define requirements and processes.
• Communicate effectively with all types of audiences, including writing narratives, business cases, and strategic documentation
• Seek guidance as needed but have a solid understanding of the business problems, tools, workflows, and the interdependencies that pertain to the program.
• Share best practices in project/program management across the organization
BASIC QUALIFICATIONS
- 3+ years of technical infrastructure management experience
- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
- Experience with varying scenarios of infrastructure builds and a fundamental understanding of Data Center IT Infrastructure
- Proven program or project management experience
- Experience in managing multiple competing projects/programs simultaneously
- Experience working cross-functionally with technical and non-technical teams
- Strong analytical and quantitative skills with the ability to dive deep and resolve problems
- Exceptional written and verbal communication skills with strong attention to detail
- Ability to translate complex business problems into clear and accurate results
PREFERRED QUALIFICATIONS
- Knowledge of best practices and emerging technologies, related to infrastructure. (i.e. network, data center, hardware, software)
- Makes optimal tradeoffs between schedule, resources and scope, and applies advanced technical and business knowledge to address major risks, challenges and obstacles.
- Anticipates, identifies and drives resolution of technical challenges and interdependencies to prevent downstream problems.
- Direct experience with the deployment of AWS network cabling and infrastructure.
- Experience in stakeholder management at various organizational levels
- Experience communicating with senior management
- Strong analytical and problem-solving capabilities in ambiguous environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,400/year in our lowest geographic market up to $205,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Job Tags
Full time,