Job Description

Title: Technical Writer

Location: Charlotte, NC (hybrid 3 days/week onsite)

Duration: 6 months (with intention to extend)

Role Overview

• We are seeking an experienced Technical Writer with Financial Services experience to support technology, data, and platform teams in a highly regulated environment. This role partners closely with engineering, product, risk, compliance, and operations to produce clear, accurate, and audit-ready documentation.
• The ideal candidate has written technical content inside a bank or financial institution , understands SDLC and data platforms, and has begun leveraging AI tools to improve documentation quality, consistency, and efficiency.

Key Responsibilities

Create, edit, and maintain technical documentation including:

• System and application documentation
• Data flows, APIs, and platform overviews
• SOPs, runbooks, and operational guides
• Regulatory, risk, and audit-support documentation
• Translate complex technical concepts into clear, concise content for technical and non-technical audiences
• Collaborate with engineers, architects, data teams, and compliance partners
• Ensure documentation meets internal governance, risk, and regulatory standards
• Maintain documentation repositories (Confluence, SharePoint, Git-based repos, etc.)
• Use AI-powered writing tools to accelerate drafting, improve consistency, and enforce standards (e.g., ChatGPT, Copilot, Grammarly, internal AI tools)

Required Qualifications

• 5+ years of technical writing experience
• Financial services or banking industry experience required

Experience documenting:

• Applications, platforms, or data systems
• SDLC, cloud, APIs, or data pipelines
• Strong stakeholder management and communication skills
• Hands-on experience using AI tools for technical writing
• Experience working in Agile / Scrum environments

Preferred Qualifications

• Experience with data platforms, analytics, or cloud technologies
• Familiarity with regulatory or audit documentation
• Experience supporting large enterprise technology organizations

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