Job Description

Caesars Entertainment Health Spa Manager

Assist with day-to-day operations of Health Spa to ensure quality Guest Service.

How You Will Create the Extraordinary:

• Maintain a professional, friendly and courteous atmosphere providing the guest with a delightful spa experience
• Monitor daily operations of the Spa to ensure proper staffing levels, par stocks, organization and cleanliness
• Assist employees in learning product knowledge as well as professional selling techniques and selling courtesies
• Recommend and assist with the implementation of Policies and Procedures for the reception Desk and Spa areas to maintain and improve the service we offer
• Act as the liaison between the Spa reception desk and all other Spa/Pool areas about requests for service from hotel guests
• Supervise the timeliness of lunch breaks based on traffic flow and activity in the Spa
• Follow all cash handling and register policies and procedures and adhere to payment card industry data security standards (PCI Compliance)
• Records and collects all service and product sales charges
• Schedule all Spa appointments and classes
• Balances and completes all paperwork and posting at end of shift
• Inform and educate guests about treatments, products and hotel services
• Read notes in Health Spa logbook from previous shift
• Train employees in specific job duties and recommend special training outside the company as needed
• Evaluate the performance of employees, therapists and attendants and periodically review their performance levels
• Protect the safety and health of employees and report any injuries to the appropriate company official
• Implement suggestions, disciplinary and problem review procedures
• Complete weekly schedules of staff
• Inspect facilities every morning, reporting any oversights to Public Area Housekeeping
• Inspects personnel daily to ensure complete uniform

What You Will Need:

• Strong communication and interpersonal skills
• Ensure cleanliness of Health Spa is above reproach
• Professional appearance and demeanor a must
• Ensure policies and procedures are adhered too
• Pleasant personality, team oriented and enjoys working with and serving people

Additional Requirements:

• High school education or equivalent preferred.
• Work is performed in areas which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated or on slippery surfaces. May encounter solvents/oils, fumes/odors and dirt/dust. Use of electrical devices and computer equipment. Constant contact with staff. Frequent contact with guests/visitors
• Requires frequent standing and walking, reaching overhead to approximately six (6) feet high; reaching twelve inches across counter space to hand out/retrieve robes, towels, product, keys and paperwork, repetitive use of both hands with light grasping; seldom bending over, crouching, kneeling, balancing, pushing/pulling of towel carts weighing up to, lifting/carrying from 25 to 50 lbs.
• Requires normal vision range. Requires the ability to distinguish letters, numbers, and symbols, perform simple tasks, simple reading, writing and math skills, clerical perception and coordination. Requires the ability to follow instructions, meet time requirements, memorize, solve problems and use independent judgment and decision-making skills.

Guest Service (Internal/External) Standards: Employee is required to meet and deliver our core values, service standards, and family style service.

Performance Requirements: Must have the ability to provide internal/external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Together We Win: We believe in delivering family-style servicean approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

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