Job Description

Position Summary


Spa Attendants are responsible for providing efficient customized service to every Spa guest.


Supervision Exercised


Reports to the Manager on Duty, Spa Manager, or Spa Supervisor.


Major Duties and Responsibilities

1. Responsible for escorting guests to their appropriate service area, locker room, massage area, manicure, pedicure, weight room, etc. in a timely manner and monitors the schedule to ensure punctuality as outlined in the SOP.
2. Responsible for maintaining a clean, spotless spa. Conducts spa walk through ensuring that all areas are properly cleaned as outlined in the spa attendant checklist.
3. Replenishes stocks levels to include refilling robes, sandals, bathroom towels, paper toilets, and dispensers, sundries and buffet in the lounge as outlined in the SOP.
4. Follows the spa "daily cleaning check list" ensuring that all tasked are completed properly.
5. Does laundry and cleans dishes as outlined in the SOP.
6. Displays a friendly, courteous and professional demeanor.
7. Directs guests in proper use of the hot and cold plunge pools, steam room saunas and swimming pool to ensure the guest's safety and physical well being. Maintains fitness center equipment in a clean and attractive condition.
8. Assists guests as needed, including bringing supplies (towels, soaps, etc. and filling tubs in order to provide convenient, courteous service).
9. Offers guests beverages and serves lunches and other items as needed.
10. Demonstrates a pleasant and enthusiastic demeanor at all times.
11. Suggests cross selling of treatments in other departments.
12. Must be able to work well with others as a team.
13. Must be able to initiate and engage in conversations in a professional and friendly matter with guest and employees.
14. Must be knowledgeable of daily "stand-ups" and actively participate in daily goals.
15. Must participate in computer based learning and implement these skills into the workplace.
16. Performs other duties as assigned.

Secondary Duties and Responsibilities

Knowledge, Skills and Abilities

1. Must have friendly and outgoing personality.
2. Must have excellent customer service skills.
3. Must have excellent verbal communications skills.
4. Ability to follow directions and requests from guests.
5. Ability to multi-task.
6. Knowledge of all spa treatments and salon services.
7. Must be detail oriented.

Requirements:


Minimum Qualifications, Education and Experience


Required:

1. High School Diploma, GED certification or equivalent
2. One (1) year customer service experience.
3. Must be at least 19 years of age

Licensing Status

1. Must be able to successfully pass a stringent background Investigation.
2. Will require a post-offer, pre-employment and random drug screening.
3. Must obtain and maintain a New Mexico Alcohol Server's License within 30 days of hire date.

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