Job Description

Lickety Split Air, Plumbing & Electric – Jacksonville, FL

Where Your Customer Service Talent Meets a Fast-Growing, High-Performance Trades Company

Are you an experienced Service Writer from the automotive world looking for a new challenge? Do you thrive in a fast-paced environment, love being the hub of communication, and have a knack for making operations run smoothly?

If so, Lickety Split Air, Plumbing & Electric wants YOU. We’re one of the fastest-growing home-services companies in Florida—and we’re expanding our team with a Service Writer who’s ready to bring professionalism, organization, urgency, and a customer-first mindset to our Air, Plumbing, and Electrical service operations.

This is NOT just a dispatch role.
This is NOT just a call-by-call manager role.

This is a true hybrid with a Service Writer role where your experience managing technicians, customers, scheduling, and workflow in the automotive industry will translate perfectly into the trades.

Service Workflow Management

• Coordinate and manage the daily schedule for HVAC, Plumbing, and Electrical technicians.

• Prioritize jobs, maximize efficiency, and ensure the right technician is assigned to the right call.

• Manage job progress and keep service tickets accurate, complete, and clean.

Customer & Technician Communication

• Communicate with customers before, during, and after service appointments.

• Keep technicians informed with job details, expectations, and any changes.

• Provide real-time support and ensure smooth handoffs between the office and the field.

Job Ticket & Estimate Coordination

• Review technician notes, recommendations, and findings.

• Ensure complete and accurate documentation for follow-up work.

• Collaborate with Sales Coordinators for larger repairs or installs.

Performance & Capacity Management

• Monitor KPIs such as call conversion, dispatch-to-arrival times, job completion rates, and technician productivity.

• Adjust schedules and capacity throughout the day to meet demand.

• Support technicians in hitting their daily and weekly goals.

Customer Experience & Problem Solving

• Ensure customers receive clear communication, timely updates, and top-tier service.

• De-escalate issues, resolve service concerns, and ensure a “Lickety Split” level of satisfaction.

• Support repeat business through exceptional service coordination.

What Makes You a Great Fit

• Experience as a Service Writer or Service Advisor (automotive industry strongly preferred).

• Strong multitasking ability—you can juggle calls, schedules, dispatch changes, and customer needs without breaking a sweat.

• Comfortable in a fast-paced, high-demand environment.

• Tech-savvy and quick to learn new systems (ServiceTitan experience is a plus).

• Clear, confident communicator with strong customer service skills.

• Organized, proactive, and able to maintain accuracy under pressure.

• You enjoy being the “traffic controller” and thrive when the day moves quickly.

At Lickety Split Air, Plumbing & Electric, we invest in people , process , and performance . We are on a massive growth trajectory—and we want people who want to grow with us.

We offer:

• Competitive pay

• Health, dental, and vision benefits

• Paid time off + paid holidays

• Career advancement in a fast-growing company

• A positive, supportive, high-energy culture

• Ongoing training and leadership development

• The chance to help build something BIG.

Apply today and elevate your career in a company that’s skyrocketing.

Lickety Split is an Equal Opportunity Employer

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