Description:
One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail message queues and automated triggered request queues. Aside from this, the Help Desk Support Analyst will provide support and customer service to users (Doctors, nurses, medical technicians and corporate employees), promote and escalate problems, incidents and requested action items. The client is looking for someone that they can train to become a level 2/3 systems analyst as well as train them on the various clinical/business applications.
In speaking with the hiring manager, the Help Desk Support Analyst will manage level 1 service requests from report to resolution:
• Receive, prioritize, document and actively resolve end user requests
• Answer calls or e-mail contacts within the required service level time frame
• Triage requests to ensure accurate transfers and escalation
• Track open tickets and monitor ticket progress and close ticket items when problems are resolved
• Follow escalation an paging procedures
Provide support and service to end users, seeking to resolve as many calls as possible at level 1
• Provide support for issues related to password resets, MS Office, Windows, security access to printers, printer queues and business/clinical applications.
• Identify problems for submission to problem management process
Skills:
Service Desk, Help Desk, Helpdesk, windows 7, windows 10, active directory, ticketing system, password reset, network connectivity, Printer Troubleshooting, phone support, Service Now, a+ certification
Top Skills Details:
Service Desk, Help Desk, Helpdesk
Additional Skills & Qualifications:
Customer service, Strong work ethic and ability to multi task.
Experience Level:
Expert Level
o Eligibility requirements apply to some benefits and may depend on your job classification
and length of employment. Benefits are subject to change and may be subject to
specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
§ Medical, dental & vision
§ Critical Illness, Accident, and Hospital
§401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
§ Short and long-term disability
§ Health Spending Account (HSA)
§ Transportation benefits
§ Employee Assistance Program
§ Time Off/Leave (PTO, Vacation or Sick Leave)
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description Job Description Position Description About ABC Companies: ABC Companies is a leading provider of transportation solutions, offering vehicles for 8-81 passengers, along with parts, service, and financing to support fleet operators across North ...
...Picker Packer for Adecco, you will earn $16.50-$17.50/hour. Warehouse... ..., vision, and 401(k) Weekly pay and Paid Holiday Generous... ...and clean work area, cross-train in picking, packing, and... ...training is provided-no previous experience is necessary Minimum 6-month...
...Vice President, Trust Officer About the Company Prominent regional bank Industry Banking Type Privately Held About the Role The Company is in search of a VP Trust Officer with a passion for fiduciary excellence and a talent for building real human...
At Primo Brands Inc., an industry leader in consumer goods, we are currently seeking a dedicated and skilled Route Service Delivery Driver CDL to join our dynamic Transportation & Logistics team. This role is pivotal in ensuring timely, safe, and efficient delivery of our...
...GreenState Credit Union Financial Analyst US-IA-North Liberty Job ID: 2025-4376 Type: Exempt Full-Time # of Openings: 1... ...14.12 with a progressive benefit package. This is a fully remote opportunity. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES...