Job Description
We are looking for a dedicated and meticulous Salesforce Senior QA Engineer with a strong
focus on Service Cloud. This role will be responsible for ensuring the quality, reliability, and
performance of our Service Cloud implementations. You will work closely with developers,
business analysts, and product owners to define test strategies, create comprehensive test plans,
execute tests, and contribute to continuous improvement of our QA processes for a critical clientto-
agent experience platform.
Key Responsibilities:
• Develop, execute, and maintain detailed test plans, test cases, and test scripts for
Salesforce Service Cloud features (Case Management, Omnichannel, Knowledge, Live
Agent, CTI, Communities).
• Perform various types of testing, including functional, regression, integration, user
acceptance testing (UAT) support, and performance testing.
• Identify, document, and track software defects and inconsistencies using appropriate tools
(e.g., Jira, Azure DevOps).
• Collaborate with Business Analysts to understand requirements and ensure test coverage
for all user stories.
• Work closely with developers to reproduce, troubleshoot, and resolve issues.
• Contribute to the automation of test cases using Salesforce-specific automation tools (e.g.
Copado Robotic Testing).
• Participate in Agile ceremonies (scrum meetings, sprint planning, retrospectives).
• Review technical designs and suggest improvements for testability.
Required Skills and Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5-7 years of experience in testing Salesforce applications, particularly Service Cloud.
• Strong understanding of Salesforce platform functionalities, data model, and
customization capabilities.
• Experience with test management tools and defect tracking tools (e.g., Jira).
• Experience with API testing (Postman, SoapUI) for integrated systems.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a cross-functional team in an Agile
environment.
Preferred Certifications (one or more):
• Salesforce Certified Administrator
• ISTQB Certified Tester (Foundation Level or higher)
• Certification in test automation tools
Job Tags
Similar Jobs
TIBCO Software
...Accountable for scheduling appointments Follows and reinforces all policies for case scheduling Communicates information for each scheduled appointment Accountable for auditing and/or completing electronic documentation of patient and case informatio Scheduler, Technology...
Old National Bank
...BSA/AML High Risk Analyst Job Locations US-IN-Evansville | US-IL-Joliet | US-MN-Woodbury Category/Function... ...develop the BSA AML OFAC Program for the Bank * Participates in compliance training and additional continuing education to maintain proficiency...
TekWissen LLC
...software development experience building web-based applications OR a Master's Degree in Computer Science, Computer Engineering. ~ Microsoft development stack: .NET Core, .NET Framework 4.5+, C#, JavaScript, RESTful services, ORM, T-SQL, JSON, MVC, XML, HTML, and CSS,...
Financial Statement Services, Inc
...is currently looking for a part-time Warehouse/Fulfillment Clerk to join ourteam in... ...local shipping facilities (such as UPS, FedEx). Part-time Schedule: Monday Friday... ...products and shipping materials. Prepare packages for inventory. Prepare daily...
Industrial Air Flow Dynamics
...March - June) We're hiring experienced Stainless Steel Structural Welders (Flux?Core Process) for long term, nationwide turnaround work. If you're dependable, driven, and ready to get paid to travel, read on. Why Weld with Us? Tools & PPE Provided No need to...