Job Description

Position Purpose/Summary

Sales Engineering is a key part of our Sales’ success. The Sales Engineer is committed to providing the highest quality of service to the communities, customers, and employees we serve by partnering directly with Account Executives, Account Managers, and Sales Leadership to drive results. This is both, an internal, and customer facing role. The position acts as the liaison, between Sales, Product, Marketing, Engineering and Field, on the customer’s behalf. Sales Engineers will be expected to stay up to date on all Fastwyre Commercial solutions, as well as help educate the internal partners on how these solutions need to operate and be supported. Therefore, Sales Engineering is not only responsible for helping drive immediate sales results, but also in our long-term success, through educating those that can help deals close, those that ensure the solutions are delivered effectively for customers, and those that support the solutions going forward.

Primary Duties & Responsibilities

• Meet with customers and pr ospects wit h Sales to provide the technical knowledge needed to finalize solutions.
• Take a lead role in presenting complex solutions and a support role in negotiating with the Sales team.
• Support the Sales team on understanding the cost to deliver the solution and help with IRR calculations.
• Own the site survey process, either through onsite visits or done virtually when possible.
• Leverage the company’s latest tools, systems & processes, to facilitate a smooth transfer of technical information and solution details to Order Management and Engineering, for implementation.
• Formal and on-the-spot training for Sales and other partners for continued technical education of staff.
• Identify key opportunities for business expansion, build business cases, develop sales/opportunity funnel.
• Partner with Operations teams to effectively meet customer expectations throughout turn-up process.
• Establish a cross-functional working relationship with Regional Directors of Commercial Sales.
• Performing all other duties and responsibilities as assigned.

Knowledge, Abilities, & Skills for Success

• Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
• Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change.
• Ability to work as a team member and exert initiative to work independently to reach a goal.
• Ability to embrace change in the workplace while encouraging others to seek innovative approaches.
• Ability to function effectively as a team player.
• Knowledge of and the ability to comply with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures.
• Ability to work a flexible work schedule, as needed, to best serve our customers.
• Knowledge and understanding of fiber optic data and telecommunications solutions including but not limited to fiber construction fundamentals.
• Ability to travel, as needed, for company meetings, industry trade shows, customer meetings, etc.

Qualifications

At a minimum, the Sales Engineer must have a bachelor's degree in marketing, business, or equivalent field of study, with a preference of along with 5+ years of experience working in a leading a carrier sales organization(s) in the Telecom and/or Cable and/or a Technology Industry, along with proven results in exceeding organizational sales objectives., and the ability to demonstrate expertise in leading successful sales organizations in technology businesses.

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