This is a remote position.
24/7 servicing of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:
• a vehicle that won’t start
• flat tire(s)
• keys locked inside a car
• vehicle out of gas
• vehicle in an accident
• Place outbound calls to listed Service Providers to secure appropriate towing assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.
• Outbound coordination to client’s independent service providers.
• Possible follow up calls to independent service providers for clarification and/or additional calls for secondary services.
• Probing to identify the need of the customer based on vehicle inoperable situation
• Identifying the customer’s location using Google Maps and other client tools
• Providing policy coverage details based on the specific client program
• Securing a Service Provider to assist the customer, based on the parameters of the policy’s program
• Providing status updates to customers calling after the initial request for assistance was processed
• Must speak English and Spanish fluently
Please click this link for the Basic PC Requirements Computer Specifications
Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team.
...topics including gifting trends, gift cards, and technology - Manage GiftRocket's Twitter feed, Facebook presence, and other social media outlets we use to communicate with our users - Help build partnerships with bloggers and communities - Work with GiftRocket...
Sephora is seeking a District Asset Protection Manager based in Baltimore, MD to oversee asset protection strategies across multiple locations. The role involves implementing programs to protect company assets, ensuring safety, and managing Store Asset Protection Associates...
...prevention and payment integrity solutions, is looking for a talented Coder or Clinical Coder/Fraud Investigator to join our team. Key Responsibilities Work with SIU Team (Clinical Reviewers, CPCs, Investigators, Analysts-including performing quality check on work,...
...Job Description RoseBernard Studio, an interior design and concept studio specializing in high-end hospitality design experiences for hotels and restaurants across the globe, is seeking an exceptional creative full-time Intermediate Designer to join our design team...
...Job Description: Captain Jay's is hiring full-time General Managers at multiple locations in Metro Detroit, with growth into District Manager positions! We are currently looking for experienced food service managers who will empower and lead their teams to deliver...