Job Description

alchemy. is a NYC-born lifestyle brand offering jewelry, fragrance, apparel, and candles designed for the modern traveler. With our flagship airport shop at JFK Terminal 8, we bring a curated selection of small-batch and elevated essentials to an international audience. We are seeking a Retail Assistant to join our team. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced retail environment. This role requires strong retail experience, administrative or assistant-level support skills, and the ability to deliver boutique-level customer service to a global audience. Applicants without relevant experience will not be considered.

Responsibilities

• Deliver exceptional, boutique-level customer service, creating a welcoming and personalized shopping experience for each traveler.
• Consistently meet and exceed daily and weekly sales goals, contributing to overall store performance.
• Proactively upsell shipping services for customers who wish to send purchases directly from the terminal.
• Encourage customers to follow alchemy. on Instagram and explore our e-commerce site, helping to grow the brands digital community and online sales.
• Support the store manager with daily operations, including opening/closing procedures, merchandising, and maintaining visual standards.
• Monitor and restock inventory, ensuring shelves are organized and displays are polished at all times.
• Assist with administrative and reporting tasks, such as sales tracking, daily/weekly reporting, and scheduling support.
• Handle all operational and customer information with the utmost confidentiality and discretion.
• Anticipate needs and provide seamless support to management during shifts.
• Maintain compliance with JFK/Port Authority guidelines for airport retail operations.

Qualifications

• Previous retail experience is required. Applications without retail experience will not be considered.
• Assistant or administrative experience with proven organizational and multitasking skills.
• Demonstrated success in achieving and exceeding sales goals.
• Strong ability to provide boutique or luxury-level customer service in a professional, polished manner.
• Excellent communication and interpersonal skills; able to connect with a diverse international customer base.
• Strong adaptability, problem-solving, and attention to detail in a fast-paced setting.
• Dependable, punctual, and professional in appearance and demeanor.
• Ability to maintain confidentiality while handling sensitive operational and business information.
• Comfortable working independently while also being a collaborative team player.
• Must be eligible to work in the United States and able to pass all TSA/Port Authority background checks and security clearance requirements.

Job Details

• Experience: Required
• Employment: Part-time
• Salary: $18 $20 hourly

About alchemy.

alchemy. is a modern lifestyle brand offering a curated collection of jewelry alongside handcrafted candles, perfumes, and home decor.

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