Job Description

Job Description

Job Description

JOB SUMMARY

Responsible for providing fast, friendly, professional food and beverage service to Saracen guests. All functions will be performed within the guidelines of the Saracen Casino Resort policies and procedures, Internal Control Standards and objectives.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Prepares and pours drink orders with proper portions and ingredients according to recipe and presents drinks to guests as required
• Inventories stock, fills requisitions and communicates with the kitchen and beverage department in order to maintain proper levels of foods and beverages at all times
• Monitors, prepares, displays and maintains food items to insure presentation and freshness throughout the shift
• Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
• Maintains, cleans, organizes and stocks prep area in accordance with established property guidelines to include health and safety
• Maintains a comfortable atmosphere by monitoring temperature, maintaining furniture arrangement. Dusting/cleaning book cases, shelving, windows, TV monitors and remotes, vacuuming floors and rugs, cleaning windows, etc.
• Insures all reading literature provided for guest is current to include news papers, magazines and casino collateral
• Monitors and maintains bathroom cleanliness and supplies at all times
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
• Promotes casino events and programs
• Works closely with Casino Hosts to prepare for and accommodate the needs of the guest
• Works well with others
• Provides personalized service and uses guest name
• Resolve service problems according to guidelines
• Adheres to regulatory, departmental, and company policies in an ethical manner
• Outstanding example of and a credit to Saracen Casino Resort

• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Attends all necessary training meetings.
• Assist in other projects, as directed.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.

• Must be a minimum of 18 years of age or older upon employment.
• High school diploma or its equivalency preferred.
• Excellent customer service/communication skills
• Must have food service knowledge in order to prepare and maintain food items within property guidelines to include health and safety
• Knows cocktail ingredients and proper mixing and pouring techniques
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
• Must present a well-groomed and professional appearance.
• Must possess excellent communication skills.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to be approved for and maintain a valid gaming license.
• Work nights, weekends and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Must be able to respond to visual and oral cues
• Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails; stand and walk for up to four hours; able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas
• Able to work in constricting areas
• Able to work at a fast pace in often crowded/noisy environment
• Must have the physical ability to work with extreme weather as well as the ability to lift 75 lbs, to squat, stand or bend repeatedly.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Must be able to stand, walk, and move through all areas of the casino.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Adhere to and promote the following:

READY STANDARDS

• R - Recognize
• E - Engage
• A - Appreciate
• D - Deliver
• Y - Yes, We Can!

Saracen Casino Resort is an Equal Opportunity Employer

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