A prominent Manhattan-based Property Management group is seeking a highly skilled and results-oriented Collections Manager to take full ownership of the collections process across a residential portfolio of over 3,000 units. This is a hands-on role responsible for driving collections performance, managing all delinquent accounts, and overseeing legal escalations and reporting, with the goal of significantly reducing past-due balances, and proactively managing risk and exposure. This position is ideal for a proactive professional who can operate independently, manage competing priorities, and deliver consistent results with minimal oversight.
Core Responsibilities
· Own and manage the full collections process for all residential accounts across the portfolio.
· Monitor, analyze, and act on account delinquencies to reduce total past-due balances.
· Maintain accurate resident account records, track communications, and escalate accounts to legal as needed.
· Act as the main point of contact for residents with overdue accounts, applying strong communication and negotiation skills to resolve balances.
· Partner with legal, accounting, and property management teams to ensure timely and compliant handling of accounts.
· Draft and send notices, settlement offers, and other resident communications.
· Propose payment terms and negotiate resolution plans when appropriate.
· Generate regular reporting on collections performance, account aging, legal status, and resolution rates.
· Review and refine internal collections processes to ensure efficiency, consistency, and legal compliance.
· Stay current on local and federal regulations related to debt collection and fair housing practices.
Position Requirements
· Minimum 5+ years of collections experience in residential property management.
· Demonstrated ability to manage collections independently and reduce delinquency at scale.
· Strong understanding of NYC housing laws, debt collection practices, and legal escalation processes.
· Excellent written and verbal communication skills, with a focus on professionalism and empathy.
· High level of organization and attention to detail, especially when managing large account volumes.
· Financial acumen and the ability to interpret ledgers, balances, and payment histories.
· Proficiency in MS Excel and familiarity with property management software such as Yardi, Salesforce, or equivalent.
· Ability to prioritize and manage time effectively in a fast-paced environment.
· Experience in Yardi required.
· College degree in finance, real estate, or related field required.
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