Remote Technical Support Representative Job at SupportNinja, Remote

c3FZY2NPR0crQVE0TlhQblZHVmMva1FaK0E9PQ==
  • SupportNinja
  • Remote

Job Description

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to outsource by developing the best people, implementing cutting-edge technology, and challenging the status quo.

We change the game by prioritizing fun in our workplace. By joining our team, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.

What does a day in the life of a Technical Support Representative look like? 

  • Provide basic technical support to customers who are experiencing technical issues with their products or services
  • Identify and troubleshoot technical problems, and provide timely and effective solutions to customers
  • Communicate technical solutions to non-technical customers in a clear and concise manner
  • Ensure accurate ticket triaging
  • Reach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if needed
  • Escalate complex issues to higher-level team members as necessary
  • Document customer interactions and technical issues in a customer relationship management (CRM) system
  • Provide excellent customer service to ensure customer satisfaction and loyalty
  • Adhere to company policies and procedures
  • Meet or exceed performance targets for related KPIs
  • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborate with other departments as needed to resolve customer issues
  • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
  • Perform other duties as assigned

What are the required qualifications for a Technical Support Representative? 

  • Previous technical support experience or equivalent
  • Strong communication skills, both verbal and written
  • Proficient in using computers and various software applications

Having these qualifications are helpful, but not required

  • Previous experience in the call center environment
  • Experience in the SaaS industry
  • Experience supporting customers via phone calls, chat and email
  • Familiar with CRM systems and practices

Ninja Perks and Benefits

  • Competitive compensation
  • Medical, dental and vision insurance
  • Paid time off, birthday leave
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program

Experience  infinite fun so you can have  infinite growth . Discover  A Better Way to Grow ! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Jobicy job ID: 116393

Job Tags

Full time, Local area,

Similar Jobs

Nirbhau Management Corporation

Communications Specialist- Bilingual Spanish/English Job at Nirbhau Management Corporation

 ...Job Description Job Description Job Overview We are seeking a Communication Specialist (Spanish & English) to support our team in facilitating clear communication across departments. This role involves assisting with conversations between Spanish-speaking individuals... 

Wesleyan College

Digital Content & Social Media Coordinator Job at Wesleyan College

 ...Job Description Job Description Digital Content & Social Media Coordinator Department: Marketing & Communications Reports to: Creative Director About the School Wesleyan College is a small private liberal arts college in Macon, GA. Founded in 1836... 

Deckers Brands

Senior Director, Global PR, Social and Talent - HOKA (Washington) Job at Deckers Brands

 ...experience an amazing place to work, and have a positive impact on the communities and world around us. Job Title: Senior Director Global PR, Social and Talent - HOKA Reports to: Vice President, Global Marketing - HOKA Location: Remote - US: West Coast, New York,... 

GLOBAL BUILDING SERVICES, INC.

JANITORIAL / LIMPIEZA - Lake Tahoe Job at GLOBAL BUILDING SERVICES, INC.

 ...limpiar tiendas de ventas en las madrugadas. Tareas tipicas incluyen aspirar, limpieza de banos, barrer, trapear, limpiar ventanas, recolectar basuras y otras tareas tipicas de limpieza. El trabajo es en tiendas de venta y de medio tiempo, entre 20 a 30 horas por semana.... 

Sonora Quest Laboratories

Clinical Lab Assistant I Job at Sonora Quest Laboratories

 ...Progression through career ladder II-IV is subject to completion of career ladder requirements. Position may require DHS Fingerprinting Certification or the ability to obtain fingerprint certification. Dependent on department/location, candidate must possess...