Job Description

Overview Zirtual is a work-life balanced company that offers clients experienced, educated remote executive assistants for their personal and professional needs. Our US-based Virtual Assistants (VAs) strive to meet and exceed client needs and expectations. The VA is a vital member of Zirtual and serves as the main point of contact with clients, working independently with the client while receiving support from an assigned Account Supervisor. The VA will receive plan modifications, answer questions, and provide feedback on quality, delegation issues, and more. The role requires the ability to be on the phone and make outbound calls daily. The VA is expected to be available for clients during business hours as agreed with each client; around-the-clock availability is not expected. Weekly usage reports are sent, communication is responded to within a two-hour window, client profiles are maintained, and Zirtual’s best practices for success are followed. Essential Duties and Responsibilities Outbound Calling: Calling warm leads, data collection, scheduling Project management and organization: Facilitate on-time project and goal completion Personal and business calendar management: Scheduling and coordinating appointments; monitor calendars for conflicts Research: Conduct research on events, travel, projects, etc.; provide results within established time frames Purchases: Ensure specifications meet client satisfaction; manage expenses as necessary Administrative tasks: Inbox management, calendar management, transcription, standard business correspondence, data entry Email inbox management: Respond to and organize emails per client guidelines and Zirtual policies; social media management Attend meetings virtually: Draft agendas, take minutes, provide follow-up; maintain clear communication about task status Other duties as assigned Requirements Desired Skills and Attributes Clear, precise, proactive, and professional written and verbal communication Ability to organize and effectively prioritize tasks Ability to multi-task with various programs and learn new programs as required Commitment to a minimum of one year with Zirtual Meticulous attention to detail and ability to comprehend difficult tasks Ability to work well under stress in a fast-paced environment Strong interpersonal skills and ability to develop working relationships quickly Affable and enthusiastic attitude toward teamwork Internet/Web and computer savviness Typing ability of at least 50 WPM with accuracy Available during business hours PST or EST Monday-Friday, unless otherwise agreed in writing Qualifications Associate’s Degree, Bachelor’s Degree, or a minimum of 7 years of experience as an Executive Assistant to C-level executives Minimum of 4 years of administrative experience Preferred experience working with C-level executives Proficiency with Google Suite, Google Calendar, and Microsoft Office Proficiency with a task management program such as Trello or Asana Preferred experience with Slack, CRM platforms (Salesforce, HubSpot, Zoho) Preferred experience with expense reporting programs (QuickBooks, Expensify) Preferred travel management experience (Concur) Preferred experience with social media management tools (Hootsuite, Wordpress) Reliable Internet connection, computer, and phone Typing speed 50 WPM+ with accuracy Available during business hours PST or EST Monday-Friday, unless otherwise agreed in writing Compensation You will be compensated as a 1099 independent contractor. VAs are paid a set amount of their client’s monthly plans, with monthly pay averaging $1,500–$3,800 depending on client mix Outbound calling client plans may be paid at a higher minute-based rate Seniority level Associate Employment type Contract Job function Administrative Industries Non-profit Organizations Primary and Secondary Education Referrals increase your chances of interviewing at Zirtual. We’re unlocking community knowledge in a new way, with insights added to articles with the help of AI. #J-18808-Ljbffr Zirtual

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