Job Description

Role Overview: The Property Operations Manager is responsible for overseeing the efficient management of our 100M+ property portfolio. This role involves strategic planning, staff management, financial oversight, and ensuring the highest standards of property management.

JOB SUMMARY

You will take the reins of our Single/Multi- Family Portfolio, leveraging your knowledge to lead and optimize our operations. In this pivotal role, you will be responsible for driving operational excellence, and team leadership to achieve company goals. The ideal candidate will have extensive experience in property management, a proven track record of managing investment properties, and a passion for creating a positive impact in the communities we serve. Your responsibilities will extend to managing a team of Property Managers and spearheading AppFolio operations. 

This position is not just about property management; it's about shaping our company's success and growth. You will work closely with the CEO to develop and execute strategies that drive our company's objectives and solidify our reputation in the industry. Your contributions will be instrumental in ensuring our continued success as one of the seven companies in our portfolio.

We hold ourselves to a high standard of authenticity, transparency, integrity, and exceptional service. As a Director of Property Management, you will be at the forefront of upholding these values while building and maintaining critical relationships with investors and industry professionals.

WHAT WE OFFER

• Competitive salary, limitless growth opportunities. 
• Leadership fosters a healthy, nurturing, and dynamic work environment.
• Team members are respected, engaged, and held accountable for excellent work.
• Socializing and fun are prioritized, with high job satisfaction and continuous cultural improvement.

Position: Property Operations Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

Real Estate Investment Management:

• Monitor and evaluate the performance of single family investment properties, identifying areas for improvement.
• Coordinate with project managers and property managers to ensure high standards of property maintenance and tenant satisfaction.
• Conduct regular site visits and inspections to assess property conditions and operations.

Team Leadership:

• Lead, mentor, and develop a high-performing property management team, fostering a culture of excellence and accountability.
• Conduct regular performance reviews and provide ongoing training and development opportunities for team members.
• Facilitate effective communication and collaboration across departments and business units.

Tenant and Client Relations:

• Ensure high tenant and client satisfaction levels through proactive management and responsive service.
• Address and resolve tenant and client complaints and issues promptly and professionally.
• Develop and maintain strong relationships with key tenants, clients, and stakeholders.

QUALIFICATIONS

• Minimum of 5 years of experience in property management.
• Fluent in AppFolio.
• Team leadership experience.
• Excellent leadership, communication, and interpersonal skills.
• Ability to think strategically and implement practical solutions.
• Proficient in property management software and Microsoft Office Suite.
• Knowledge of relevant laws, regulations, and best practices in property management.
• Single/Multi-family home property management is a plus.

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