Job Description

Program Manager, Strategic Partner Incentives, Global Partner Experience at CrowdStrike, Inc. summary:

As a Program Manager for Strategic Partner Incentives at CrowdStrike, I oversee daily operations within the expanding partner ecosystem, focusing on program integrity and enhancing partner interactions. My responsibilities include managing processes related to partner onboarding, compliance, and providing data-driven insights for channel strategies. I collaborate with various teams to ensure seamless execution of initiatives while advocating for constant process improvement and scalability.

About the Role:

The Business Partner role under field Alliances Operations will be responsible for day to day operations supporting the rapidly growing CrowdStrike partner ecosystem as well as Crowdstrike Alliances/Partner leadership team and wider Alliances/Partner team. This role will have an emphasis on managing strong Salesforce data and partner program integrity with emphasis on our partner facing processes. While providing a seamless CrowdStrike experience for our partners, the successful candidate will have the ability to constantly improve our operations, build scalability and be the partner advocate. 

What You’ll Do:

• Partnering with Alliances Leaders and their teams with emphasis to assist with Channel strategy with data led insights into trends, gaps and opportunities to execute the plan.

• Continuous enablement of wider Alliances/Partner team to ensure seamless execution of partner related processes and initiatives.

• Managing day-to-day operational tasks to support Partners, Partner Managers, and Sales teams.

• Understanding and interpreting data and ability to prepare metrics and KPIs that are shared with management on a regular basis.

• Managing partner onboarding and compliance support. Assisting with complex contractual cases.

• Ensuring all partner deals are properly categorized and correct partner attribution is tagged. Regional deal support. 

• Territories management.

• Advising on process enhancements and liaising with IT, capability and GTM teams. 

• Participating in QBRs to ensure processes are aligned with the needs of the business and provide recommendations for the future. 

• Participating in the Annual Operating Planning Process.

• Investigating and resolving commissions issues escalated by the Comp Team.

• Instituting best practices and scalable processes, including data flows.

• Identifying opportunities to constantly improve and streamline processes, especially as the partnership model expands. Aligning with cross-functional teams to ensure positive user experience for our partners.

• Implementing new processes and process enhancements within the field. Change Management. 

• Delivering regular enablement sessions for wider Alliances/Partner sales teams. Onboarding of new hires. Managing knowledge transfer and training materials. 

• Training shared services team, and acting as a point for escalation. 

What You’ll Need:

• Bachelor's degree

• Minimum 3+ years of (Partner / Channel) Operations experience or Sales Ops experience

• Strong analytical background and ability to flush out anomalies

• Be a self-starter, detail and process oriented, and operationally-minded

• Excellent presentation, communication, and influencing skills, with strong business partnership experience

• Expertise in business applications including Excel, PowerPoint, Salesforce and Tableau

• Ability to work in a fast-paced environment and manage through ambiguity and change 

• Curious minded and willingness to constantly improve experience for our partners and internal teams 

• Ability to optimize and prioritize tasks

• Applicant should live in Germany, UK or Spain.

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Keywords:

Program Manager, Partner Operations, Channel Strategy, Salesforce, Data Analytics, Business Process Improvement, Partner Support, Stakeholder Engagement, Operational Management, Compliance

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