Job Description
Patient Access Representative
Upward Health is a home-based medical group specializing in primary medical and behavioral care for individuals with complex needs. We serve patients throughout their communities, and we diagnose, treat, and prescribe anywhere our patients call home. We reduce barriers to care such as lengthy delays due to scheduling. We see patients when they need us, for as much time as they need, bringing care to them. Beyond medical supports, we also assist our patients with challenges that may affect their health, such as food insecurity, social isolation, housing needs, transportation and more. It is no wonder 98% of patients report being fully satisfied with Upward Health!
Upward Health provides technology-enabled, integrated, and coordinated care delivery services that improve outcomes and reduce costs for patients with severe behavioral health diagnoses and co-morbid, chronic physical conditions. We are not your typical medical practice. At Upward Health, we see every day as an opportunity to make a difference in our patients' lives. We could tell you about our outcomes and patient satisfaction ratings. We could tell you about our commitment to our mission. Or you could join us and experience it all for yourself.
Why Is This Role Critical?
The Patient Access Representative is a key member of the Centralized Operations Team and works within a multidisciplinary team of licensed and unlicensed staff who provide direct support and care to Upward Health’s patients. The Patient Access Respresentative is a remote role, responsible for managing a large volume of inbound and outbound calls in a timely manner, effectively addressing patient needs, complaints and inquiries all while keeping customer/patient satisfaction at the core of every decision and behavior.
The ideal candidate possesses both call center and medical appointment scheduling experiences in fast-paced provider office settings. The Patient Access Respresentative offers direct patient support that primarily includes appointment scheduling, call triaging, and outbound telephonic outreach to patients for follow-ups.
KEY RESPONSIBILITIES:
KNOWLEDGE, SKILLS & ABILITIES:
MINIMUM REQUIREMENTS:
Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
Full-time experienced drywall finisher. Daily responsibilities will include repairing, installing and/or retexturing sheetrock, drywall and/or plaster. Previous experience required. Must provide own transportation, tools and be able to pass a drug screening test. Job...
Identifies customers' needs through the banks retail sales process to provide proactive sales solutions through customer outreach for basic and complex customer needs. Specializes in our branch customer experience through all retail and business sal Relationship Banker,...
...We're seeking a Chief Pricing Actuary to join one of the largest wholesale brokerages in the world. This role has become available due to an internal promotion, offering an incredible opportunity for the right candidate to step into a high-impact position. About the...
...to join our mission as we elevate the worlds experience with Software. Recognized as the leading force in the categories of Product Analytics... ...growth trajectory as a late-stage startup. As an enterprise sales Account Director, you will be responsible for driving revenue...
...Job Description GQR Healthcare-Allied is seeking a travel Sterile Processing Technician for a travel job in Los Angeles, California. Job Description & Requirements ~ Specialty: Sterile Processing Technician ~ Discipline: Allied Health Professional ~ Start...