Job Description

Job Description

ROLE

We are seeking a Museum Support Assistant to support day-to-day operations at the National Hansen’s Disease Museum in Carville, Louisiana. Your responsibilities will center on providing on-site visitor support, guided tours, administrative support, and collections assistance to help maintain exhibits, track museum activities, and support daily museum operations.

This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security.

Apply today!

RESPONSIBILITIES

I. Tours & Visitor Support

• Greet visitors and provide an overview of exhibits and self-guided tours in the museum/Carville Historic District grounds
• Schedule guided tours in the museum and on the grounds of the Carville Historical District
• Conduct guided tours in a professional, courteous, and safe manner
• Coordinate military base entry with the National Guard for scheduled and planned group tours
• Enforce tour compliance with site-specific rules (e.g., safety protocols, visitor limits, and access restrictions)
• Maintain a record of all tours conducted (e.g., date, time, and number of attendees)
• Track visitor statistics for daily operations

II. Collections & Exhibits Support

• Assist the museum curator with special collections projects (e.g., exhibit setup and breakdown)
• Monitor artifacts and archives (e.g., temperature, humidity, theft, storage conditions, and exhibit status)
• Perform internet research to support artifact descriptions (e.g., origin and related information)
• Conduct inventories of museum artifacts and archives for accountability and preservation planning
• Complete basic preservation projects in the museum archives
• Execute housekeeping in collections, storage, and exhibit areas (e.g., dusting, glass cleaning, sweeping, and vacuuming)
• Replenish museum information and brochure racks in visitor areas

III. Administrative Support

• Perform administrative projects (e.g., word processing and data entry)
• Respond to museum email inquiries in a timely, professional manner
• Answer the museum telephone and route calls appropriately
• Relay general information to callers
• Record accurate messages for staff follow-up
• Create and maintain an Excel inventory of supplies, museum bookstore items, and museum equipment
• Provide quarterly inventory reports in Excel within seven days after quarter end
• Send monthly project and work reports (e.g., assigned projects, housekeeping, PR tasks, visitor statistics, surveys, etc.)
• Complete quarterly public relations mailings
• Safeguard federal records and PII and do not retain or share protected deliverables
• Report suspected security and privacy incidents immediately (within 1 hour) following incident reporting rules

IV. Front Desk Reception

• Welcome visitors and direct them as appropriate
• Maintain the reception security and telecommunications system
• Inform visitors by answering or referring inquiries
• Update employee and department directories to support visitor routing
• Issue visitor badges and monitor the logbook in accordance with security procedures
• Operate the house phone and console telecommunications system
• Keep the reception area safe and clean in compliance with procedures, rules, and regulations
• Document actions, irregularities, and continuing needs to support continuity among work teams
• Be available for occasional “ad hoc” receptionist coverage

V. Gift Shop Support

• Sell books located in the museum gift shop in accordance with museum sales policies and procedures
• Maintain a detailed account of daily sales (e.g., receipts and payment methods)
• Provide book sale records upon request
• Remit funds collected from book sales within seven calendar days after month end

KNOWLEDGE & SKILLS

• Proficient in Microsoft Excel, Word, and Explorer
• Proficient in programs for maintaining databases, organizing, and inventorying (e.g., PastPerfect)
• Ability to communicate effectively both orally and in writing
• Strong organizational skills

REQUIRED BACKGROUND

Applicant must be at least 22 years old and provide, before placement in this role, acceptable results of a current physical examination which includes written documentation of the ability to:

• Lift, push, and pull 30 pounds
• Type/input data for 3 to 4 consecutive hours
• Climb an 8-foot ladder to hang displays

Physical examinations must also confirm applicant is free of infectious or contagious diseases.

REQUIRED EXPERIENCE

• Experience in museums, archives, or libraries
• Experience in the management of large quantities of written materials, both hard copy and digital
• Experience with projects that required effective written and oral communication

EDUCATION

Applicant must have one of the following educational degrees:

• Master’s degree in library science
• Bachelor’s degree in humanities, anthropology or archeology
• Comparable university degrees in history or museum studies

LOCATION

• Carville, LA 70721

TELEWORK

• N/A

CLEARANCE

• U.S. citizenship is required as it supports the U.S. federal government

CLIENT

• Department of Health & Human Services

TRAVEL

• Travel is not required

WORK HOURS

• Tuesday-Saturday
• 9:00 AM-4:00 PM CST

EMPLOYMENT CLASSIFICATION

• Employment Classification Eligibility—Nonexempt

RELOCATION

• Not eligible for relocation benefits

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KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.

Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.

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