Job Description

Inizio Engage has a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions and Medical Affairs businesses.

The Medical Information Specialist III is a frontline specialist responsible for engaging customers, /healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource for clinical, therapeutic and safety information provided in response to unsolicited requests from both external healthcare provider customers, as well as internal colleagues. The specialist provides patient support and drug/medical device product information.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

What’s in it for you?

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
• Generous performance-driven Incentive Compensation package
• Competitive environment with company wide recognition, contests, and coveted awards
• Exceptional company culture
• Recognized as a Top Workplace USA 2021
• Awarded a “Great Place to Work” award in 2022 and 2023
• Fortune Best Workplaces in Biopharma 2022

What will you be doing?

• Maintain excellent quality and productivity standards for all client programs; adheres to program scripts and guidelines
• Accurately collect information required by individual programs in a timely manner and correctly captures in specific program databases
• Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, Client and Federal guidelines and regulations
• Exhibit effective verbal and written communication and tele-management skills by supporting clinical questions which may include on and off-label information via verbal consultation, clinical medical letters, and literature search and analysis
• Conduct literature analysis to respond to unsolicited, off-label inquiries as needed
• Conduct study compliance calls to volunteers enrolled in clinical/medical research trials
• Collect demographic data and disposition for product, sample and literature fulfillment
• Exchange customer insights and scientific information with partners, as appropriate
• Enroll participants in educational seminars
• Converse with callers in an empathetic manner and facilitate dialogue with the callers to help them understand medical terminology, as needed
• Identify adverse events and product complaints as outlined by client guidelines
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties, as needed
• Adhere to all company and client policies and Standard Operating Procedures
• Possess effective organizational skills, including possibly working on multiple projects simultaneously
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
• Opportunity to act as a Product Liaison based on completion of specific criteria and approval of manager and client if available within Project.
  • Product Liaison will have periodic interactions between Client stakeholders to share knowledge, information and updates.
  • Product Liaison serves as a consultant to other Licensed Healthcare Communicators in responding to product specific inquiries and/or training as need.
• Update and submit resume upon requests for audits
• Other duties as assigned

What do you need for this position?

• Current US healthcare professional license: PharmD (Educational preference may be defined by the client)
• Provides value and demonstrates Leadership (individual program leadership to determine specifics)
• Exemplifies Inizio CORE VALUES: Quality, Partnership, Ingenuity, Expertise, Energy
• Excellent verbal, written and listening communication skills
• Must be knowledgeable of methods for conducting literature searches and possess strong skills for providing comprehensive presentations on specific topics, both written and oral
• Competent with a computer, keyboard and mouse
• Competent with Call Center Telephone Technology
• Pleasant telephone manner and excellent telephonic service skills
• Ability to build on existing clinical foundation in pursuit of expertise in relevant therapeutic areas
• Ability to manage complex situations
• Ability to work both independently and within a group setting
• Results oriented, excellent organizational skills and ability to work cross-functionally
• At least one year of experience in healthcare or pharmaceuticals is strongly preferred

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. 

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing , and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at:

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.

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