Job Description

Why The Morgan Group?

At The Morgan Group, we are more than our 70+ multifamily properties - we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our Core Values are the foundation of our success - they guide how we hire, reward, and evaluate every member of the Morgan team.

Morgan Core Values

We are Self-Starters

• In it to win it
• We take initiative
• Be accountable

One Morgan

• We are team players
• We are inclusive
• No Drama

We Get it Done

• We are reliable
• We are effective

Raise the Bar

• We seek excellence
• We learn from our mistakes
• We strive to improve
• Hold ourselves to high standards

Keep on Truckin'

• Embrace challenges & be optimistic
• We are resilient
• Choose positivity
• We are level-headed

Reputation is Earned Daily

• Do the right thing
• We are honest and have high integrity
• We make good decisions
• Our future depends on it

We attract and retain top talent by offering full-time team members a comprehensive range of benefits designed to support their well-being and success:

• Advancement opportunities
• Training
• Low-cost Medical, Dental, Vision
• Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
• Health Savings Account
• Voluntary Life Insurance
• Long-Term Disability Insurance
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• 401K (Traditional & Roth) with Company Match
• Employee Assistance Program
• Paid Time Off plans including:
• Vacation
• Sick
• Floating Holiday
• Bereavement Leave
• Holiday Schedule
• Referral Bonus Program
• Annual Bonus Program

How does Morgan Group benefit you?

Joining Morgan Group means more than just a job - it's a chance to learn, grow, and build a career you're proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential.
Job Purpose

The Lifestyle Experience Manager serves as the ambassador of luxury living, curating a consistent five-star service experience across a premier portfolio of apartment home communities in The Woodlands, Texas. This individual will lead the design, implementation, and delivery of resident-focused programs that enhance satisfaction, engagement, and loyalty - ensuring every interaction reflects the portfolio's brand of excellence.

This is not just a hospitality role; it's a leadership position dedicated to shaping culture, community, and lifestyle through service innovation, personalization, and proactive relationship management.
Duties and Responsibilities

Resident Experience & Service Excellence

• Assist residents with account questions, lease renewals, and payment inquiries in coordination with on-site leasing and management teams.
• Mediate and resolve resident concerns or escalations with empathy, professionalism, and discretion, ensuring swift resolution and resident satisfaction.
• Develop, implement, and oversee a portfolio-wide resident engagement strategy, including curated events, community activations, and concierge services aligned with each property's brand
• Create and monitor resident service standards to ensure consistent five-star experiences at every
• Partner with on-site teams to ensure seamless move-in, living, and renewal experiences, minimizing friction and maximizing delight.
• Maintain an active and visible presence across all communities-hosting events, greeting residents, and addressing feedback personally when required.

Concierge & Lifestyle Programming

• Coordinate white-glove concierge services such as move-in assistance, welcome packages, local recommendations, and amenity reservations.
• Lead the development of local partnerships with luxury retailers, restaurants, fitness providers, and entertainment venues to deliver exclusive resident perks and experiences.
• Design monthly lifestyle calendars with events that reflect residents' preferences and the community's demographic profile.
• Oversee the rollout of digital resident engagement platforms or mobile apps to streamline communications and event participation.

Leadership & Collaboration

• Collaborate with Community Managers, marketing, and operations teams to ensure resident programming supports occupancy goals, renewals, and online reputation management.
• Mentor and guide on-site teams on hospitality best practices, tone, and service delivery

• Collect and analyze resident satisfaction data, creating quarterly reports with actionable insights and recommendations.

Community Branding & Marketing Integration

• Serve as a brand ambassador for the portfolio's luxury lifestyle positioning, ensuring consistency in communication, tone, and event execution.
• Partner with the marketing team to promote community events and successes on social media, enhancing digital engagement and visibility.
• Identify emerging trends in resident lifestyle programming and luxury service models to keep the portfolio ahead of the market.

Non-Essential Job Functions:

Other tasks as assigned by your supervisor, not listed as essential job functions.
Physical Requirements:

1. Will need to be on feet (33% to 100%).
2. Will need to perform the following physical activities (50% to 100%).

Example:

Bend/stoop/squat/kneel

Perform routine office duties such as filing into high and low cabinets; picking up debris on community.

Climb stairs

Inspect and show community by accessing upper floor apartments.

Push or pull

Inspect and show community.

Reach above shoulders

Store supplies, inspect community.

Grasp/grip/turning and finger dexterity

Typing, writing, handle packages and supplies.

1. Lifting/carrying (supplies, replacement parts, ladders, ).

Over 50 lbs

Rare need (less than 1%)

Between 10 - 25 lbs

Occasional need (1% to 33%)

Less than 10 lbs

Frequent need (33% to 100%)

NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washers, dryers, air conditioning units, abandoned sofas, and refrigerators. Wear Personal Protective Gear such as provided back brace, when necessary.
Vision Requirements:

1. Constant need (100%) to read and review reports, view computer screen and wide variety of
2. Frequent need to see small
3. Frequent need (33%-50%) to see things clearly beyond arm's

Hearing, Speaking and Written Requirements:

1. Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc.
2. Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and
3. Ability to read, write and understand

Driving Requirements:

1. Frequent need (33%-50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities.
2. Occasional need (1%-33%) to respond to after hour
3. Must have a valid driver's license, insurance and car registration if driving for business

Working Environment:

1. Constant need to be indoors (100%).
2. Frequently outdoors (33% to 50%) during all weather
3. Occasional exposure to paint fumes, solvents adhesives, (1% to 33%). Example - apartment immediately during or after turnover. Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection, when necessary.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Tags

Full time, Temporary work, For subcontractor, Work at office, Local area, Immediate start, Flexible hours,

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