Job Description

Job Description

The Lead Sales Gallery Coordinator serves as a positive example and supports management with decisions and initiatives. SGC Leads will be assigned to work all functions within the Support Services department. This position will provide leadership across all teams within the Support Services department, encouraging cross team interaction, coverage, and support. They will strive to ensure that all guest experiences meet or exceed company expectations and maintain the integrity of the Support Services operations according to established company policies and departmental procedures.

Why do Team Members Like Working for us?

We offer an excellent benefits package to our full-time Team Members that include:

• Pay Rate: $30 hourly
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Generous Paid Time Off Program including Paid Sick Days and Parental Leave
• HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

As a Lead Sales Gallery Coordinator, you will be responsible for:

• Follows required script in greeting and seating guests and provides high level of customer service through warm greeting and guest satisfaction
• Responsible for handling customer complaints in person and over the phone
• Verify accuracy of invitation, as needed, to validate the qualified tour and verify individuals on the invitation
• Identifies and assigns the Sales Executive and Sales Leader per the rotation. Provides the Sales Executives with general information regarding the tour guest
• Handles incoming telephone calls and provides responses to inquiries
• Assists in opening and closing of the Sales Gallery and model rooms, as needed. Ensuring the Sales Gallery and Model rooms are ready for the start of business
• Assignment of Sales Leaders and Vacation Introduction Program Agents as required during the sales process
• Responsible for presentation as well as preparing and maintaining the kitchen, self-service, and guest seating areas
• Provide seamless communication with Sales for proactive planning, providing feedback and opportunities to build efficiencies
• Training new Support Services Team Members
• Maintains the SE rotation software accurately
• Prepare gifting receipts and gift vouchers
• Assigns sales bays for Sales Executives by tour guest count and age of children (if applicable)
• Reassign sales bays to account for overage and adjust throughout the day
• Ensures that assignment of tours are logged in HGV system (Chorus) and as needed, in the manual log
• Performs accurate and timely reporting of exception tour information processing to appropriate department
• Responsible and liable for gift banks at assigned locations average value $41,000 & maintaining accuracy and balancing during shift
• Maintains and interprets tour rules and rotation to ensure consistency and integrity of process
• Complete and review daily powerline is set-up on a timely basis
• Adhere to the Sales department's attendance policy, including monitoring sick calls, and processes infractions in accordance with the Sales rotation policy
• Inventory and place orders to maintain an appropriate level of supplies for kitchen preparation, collateral, and items required for support services and the Sales galleries
• Prepare paperwork for Access storage pick up based on timelines established in the department
• Participation in skills assessments for training and development
• Facilitate end of day staff meetings, as needed
• Connect with TC and Marketing departments to ensure consistency and to research issues
• Create and maintain internal operating procedures for Support Services to ensure consistent practices and use for training purposes
• Additional duties assigned by Management, as needed, to further business objectives.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High school diploma or equivalent
• 1-3 years of experience in administrative / clerical duties in an office setting
• 1 or more years of experience in guest or customer service
• Proficient in Microsoft Office
• Ability to provide feedback to internal and external customers
• Flexible work schedule

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS/Bachelor's Degree
• 4+ years of experience of administrative, clerical duties in an office setting
• 2+ years or more in guest service in a branded hotel or in a customer service area

• Ability to support other teams through leadership, resolving conflict and sophisticated issues

   

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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