Job Description

Job Title: IT Support Coordinator/ Help Desk

Reports to: IT Support Manager

Flexible Schedule a Must! Schedule varies.

Benefits: Medical and Dental

Pay Rate: $22/hr

Job Summary:

We are seeking a skilled and motivated IT Support Technician to join our team in Stockton, CA. This position requires a tech-savvy individual with excellent troubleshooting skills to ensure seamless technology operations across our organization. If you thrive in a hands-on environment and enjoy resolving complex technical challenges, this is the role for you!

Key Responsibilities:

• Log and address support issues sent to IT support, ensuring timely resolution.
• Respond to and resolve IT-related issues over the phone and in person.
• Set up, maintain, and troubleshoot company mobile phones and other mobile devices.
• Install operating systems and user applications on desktop and laptop PCs.
• Troubleshoot hardware and software issues for PCs, clock systems, and
• Microsoft-embedded OS configurations.
• Implement and manage antivirus software to maintain network security.
• Configure, maintain, and troubleshoot various types of printers.
• Set up, configure, and troubleshoot network devices and infrastructure.
• Relocate users and hardware within the facility as needed.
• Update equipment inventory and maintain accurate asset records.
• Maintain a clean, neat, and organized work area at all times.

Qualifications:

• Proven experience as an IT Support Technician or in a related role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
• Familiarity with mobile devices, wireless technologies, and hardware/software troubleshooting.
• Experience with configuring and maintaining printers, antivirus software, and network devices.
• Excellent communication, problem-solving, and multitasking skills.
• High school diploma or equivalent; certifications such as CompTIA A+, Network+, or similar are a plus.

Job Type: Full-tIme

Benefits:

• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Experience:

IT System Support: 1 year (Preferred)

Work Location: In person

Full Steam Staffing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Full Steam Staffing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s  Fair Chance Act webpage.

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