Job Description
The IT Helpdesk Technician serves as the primary technical support interface for all internal staff, delivering comprehensive endpoint management and technical assistance across hybrid and remote work environments. This role encompasses the deployment, configuration, and maintenance of devices through Microsoft Intune and enterprise management platforms while ensuring security compliance and optimal performance. The position requires proficient troubleshooting across multiple channels (ITSM ticketing, Teams, phone, remote tools) and expertise in supporting both on-premises infrastructure and multi-cloud environments (AWS/Azure). This role must be located in the Minneapolis, MN area, and will work onsite in our corporate office most days, with flexibility to work from home on occasion.
ESSENTIAL FUNCTIONS:
Serve as first-line support for IT service requests, ensuring timely resolution and SLA compliance through ITSM platforms.
Deploy and manage enterprise endpoints using Microsoft Intune, including Autopilot provisioning, application deployment, compliance policies, and patch management.
Administer Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange Online) and provide comprehensive user support.
Configure and maintain device management through Intune for corporate laptops (Windows/macOS), tablets, and mobile devices (iOS/Android), implementing security policies and conditional access.
Support hybrid workforce infrastructure including VPN, remote access solutions and collaboration platforms.
Manage identity and access controls across Entra ID (Azure AD).
Implement security best practices including MFA, Zero Trust policies, and endpoint protection.
Maintain accurate documentation, knowledge base articles, and IT asset inventory.
Provide escalation support and collaborate with senior IT staff on complex issues.
REQUIREMENTS:
Proficiency in Microsoft 365 administration and Azure cloud services (Entra ID, Exchange Online, SharePoint, Teams)
Hands-on experience with Microsoft Intune for enterprise device management, including corporate laptop deployment and compliance
Working knowledge of NinjaRMM and CrowdStrike endpoint protection platforms
Experience with PowerShell and Python scripting
Understanding of modern authentication protocols (SAML, OAuth, MFA) and Zero Trust architecture
Familiarity with multi-cloud environments, VPN technologies, and hybrid cloud connectivity
Ability to lift up to 50 lbs for equipment setup and desk
Excellent communication and customer service abilities for supporting distributed teams
Strong problem-solving skills with the ability to prioritize in fast-paced environments
Experience with ITSM platforms (ServiceNow, Jira Service Management, or equivalent)
Bachelor’s or Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
Preferred certifications: Microsoft 365 Modern Desktop Administrator Associate, AWS Cloud Practitioner, CompTIA A+, or Azure Fundamentals
ITIL framework knowledge preferred
Seniority level Seniority level Not Applicable
Employment type Employment type Full-time
Job function Job function Information Technology and Customer Service
Industries Software Development
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Job Tags
Full time, Part time, Seasonal work, Work at office, Remote work,