Job Description

Job Title: IT Field Support/ IT Retail Field Tech

Location: Brooklyn, NY Area

Perm (FTE) role

Entry Level Criteria:

• Computer literate, with a desire to learn telecommunications and cellular technology, Supermarket, Retail or POS experience is a plus.
• Willing to travel extensively; work nights or days only if needed; flexible with work assignments
• Valid US driver's license from NJ or NY state, and clean driving record.
• Bilingual in Spanish is a plus.

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Job Details

Job Title: IT Retail Field Tech

Department: IT

Reports to: Service Desk & IT Retail Field Manager

We are a company of passionate people that think big, think differently, avoid complacency, and do the right thing for our members and require the right person that shares these values.

Summary:

Lead and follow all aspects of Retail Services policies, objectives, and initiatives in the field.  Plan, co-ordinate and manage the activities of the assigned retail team to maintain and enhance customer relationships and meet company objectives.

Job Description:

• Provide first point of contact for support issues at all stores. 
• Able to travel daily between stores.
• Process service tickets/work logs related to related problems, train customers our applications and various wireless peripherals
• Elevate complex issues/problems to appropriate team members
• Troubleshoot and correct problems on site
• Perform scheduled hardware and/or software installations.

• Assist stores with:
• Desktop applications, maintenance, and troubleshooting.
• Network Equipment installation and troubleshooting (routers, switches, access points)
• Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc.
• Configure and/or troubleshoot Zebra handhelds, network and label printers.

• Provide store training in hardware use and software applications.
• Work to gather information, or resolve issue independently or collaboratively
• Quickly learn and retain relevant system knowledge
• Support stores during Go live opening week.
• Respond to customer inquiries and problem solving in a professional and effective manner
• Provide feedback to manager regarding service failures or customer concerns
• Maintain in depth working knowledge of Key Food retail systems and process
• Perform other related duties as assigned

Qualifications:

• Education :
• College degree in IT or Equivalent certifications.

SKILLS & EXPERIENCE

• Written and verbal communication skills.
• Must be a self-starter with the ability to think and work independently.
• Knowledge in network hardware or telecommunications, basic data communications troubleshoot, Cat5-Cat6 cable and RJ45 understanding.  Capable of using equipment provided.
• Strong customer service skills.
• Well-organized and detail oriented.
• Ability to handle multiple projects/responsibilities simultaneously.
• Proficiency in MS Office applications.
• Problem analysis and solving.
• Strong decision making.
• Able to take Initiative, being flexible with schedule.
• Must be capable of lifting and/or carrying up to 30 lbs.
• Bilingual in Spanish is a plus.

Entry Level Criteria:

Computer literate, with a desire to learn telecommunications and cellular technology, Supermarket, Retail or POS experience is a plus. Willing to travel extensively; work nights or days only if needed; flexible with work assignments Valid US driver's license from NJ or NY state, and clean driving record.

A reasonable, good faith estimate of the minimum and maximum base salary for this position is $50K/Annum to $55K/Annum 

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