Job Description
Sparks is seeking two Human Resource support staff to assist with a volume of diverse requests through phone and email. You’ll play a critical role in delivering timely, accurate, and compassionate assistance while ensuring all interactions are documented and handled in alignment with company policies and values. If you have previously worked in a contact center environment and have a bit of Human Resource exposure under your belt we want to talk to you. Position is Monday thru Friday, business day until 6 pm est and 100% remote. Please apply for consideration.
What You’ll Do
Respond to and manage a high volume of HR service requests via phone, email, and web-based cases.
Provide accurate guidance on policies and procedures to resolve employee inquiries effectively.
Document service requests thoroughly to ensure data integrity and compliance.
Escalate priority issues when necessary while maintaining a customer-first approach.
Handle sensitive employee information with the highest level of confidentiality.
Collaborate with teammates to meet service level expectations and ensure seamless support.
Demonstrate strong communication skills and apply up-to-date HR practices in problem-solving.
Preferred Qualifications
2–4 years of experience in Human Resources or a related field.
Experience in a call center or contact center environment preferred.
Familiarity with SLAs and high-volume transactional request management.
Strong interpersonal and time management skills with a proven ability to resolve problems effectively.
Proficiency in Microsoft Office; experience with Salesforce, RingCentral, ADP, or Enterprise HR (EV4) is a plus.
Bilingual (Spanish/English) strongly preferred to support our diverse workforce.
Demonstrated commitment to customer service and teamwork.
------------------------------------------------------------------
This job is Fully Remote.
Pay Range: Hourly $20.00 to $21.00
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from Apple App Store or Google Play .
------------------------------------------------------------------
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
..., Ohio is currently seeking a talented Marketing Content Creator to join our Creative Services... ...and understand the power of social media. Responsibilities include: Create promotional... ...flexible schedule Required Skills and Experience: Experience in writing powerful, attention...
1Cooperate with the web planning and development staff to complete the corresponding web-page making;2Responsible for decorating the... ...finishing the production of active materials and web pages;3To design product pictures, banners, propaganda pages and other diagrams;4...
...Job Description Job Description DO YOU HAVE RETAIL MERCHANDISING EXPERIENCE? ARE YOU CURRENTLY SERVICING STORES IN AND AROUND... ...seeking a part time retail service merchandiser to maintain the Greeting Card displays in SEATTLE GROCERY STORE Pay rate $19 per hour...
Mount Tam Media /TalesFromTheGreenRoom - San Francisco, CA 94123Paid Internship Opportunity... ...grads interested in music journalism, digital media, video production, community... ...database managementDetailsLocation: Remote (occasional in-person opportunities in the...
...this opportunity sounds right for you, give us a call today to speak with an expert Weatherby consultant for details. ~ Monday through Thursday schedule 8am to 5pm daily ~10 - 12 patients per day ~ Outpatient rheumatology clinic setting ~ Opportunity for permanent...