Apex Systems is hiring for a HR Service Center Representative with one of our larger Healthcare clients. The role is fully remote. However, our client is looking for candidates that are local to states: IL, IN, WI, DC, and VA. If you are interested, please apply asap! Job Title: HR Service Center Representative Contract Duration: 3 months (potential to extend) Remote opportunity Rate: $22/hour Job Description: Responds to escalated inquiries into the Human Resources website or email utilizing all available tools and resources. Utilizes procedures, policies, ERP, and other reference materials to assist in answering team member and manager inquiries and resolving issues. Documents incoming calls using a case management tool to resolve issues within identified service level agreements. Proactively escalates issues to Tier II and COE teams and HRIS team on the customer's behalf. Upholds service level agreement metrics regarding commitments to problem resolution time frames. Abides by quality guidelines when handling customer calls. Performs administrative, transactional, and data/records management activities in support of HR functions. Provides assistance on technology tools. Stays abreast of changes to policies and practices in order to contribute to the timeliness of responses. Minimum Requirements: Associate's degree 2 years HR experience OR 5 years in Customer Service Role Reside in IL, IN, WI, Washington DC, or VA Skills: IT Services And IT Consulting, Human Resources And Health Care Provider #J-18808-Ljbffr Savvy, Inc.
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