Job Description
Full Job Description
* Ensure that all policies, procedures, and standards are in place regarding the brand, ownership, and state policies.
* Follow all safety and security guidelines for cash handling, guest relations and hotel personnel.
* Always provide exceptional service to all guests.
* Oversee all operational activities with a positive attitude and sense of teamwork.
* Maintain and improve all hotel standards daily.
* Maintain excellent guest scores and QA scores.
* Help to develop the yearly budget with the accounting team, while maintaining that budget for the year, reaching both the Revenue goal and the GOP goal.
* Conduct all hiring, training, and HR processes at the hotel level.
* Work with the sales team to find new sources of business, meet all top accounts and help as needed.
* Work with housekeeping to ensure all cleanliness standards are achieved.
*Work with Maintenance to ensure the building and all the rooms are in working order.
*Develop relationships with vendors with the ability to negotiate pricing.
*Create a positive work environment.
Job Requirements
* Able to work in a fast pace, always changing work environment with a professional and positive attitude.
* Able to understand P&L, GOP, payroll processing, AR accountability and revenue generation.
* Able to multi-task and handle working in different areas of the hotel as needed.
* Excellent Guest Relation skills.
* Excellent ability to train and motivate team members.
* Experience with IHG system is a plus. ***
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