Serve as the primary point of contact for the Orders team during business hours (8:00 AM 5:00 PM CST). Manage incident tickets and requests via ServiceNow, Zoom, and email. Handle routine maintenance tasks, including: Break-fix tickets Care team requests Quick optimization tasks Order set updates Shield the full-time team from ad-hoc requests and busy work. Collaborate with team members to ensure smooth operations and timely resolution of issues.
...A financial institution in Buffalo seeks a BSA/AML Manager - Cases to oversee the case management process ensuring compliance with BSA/AML and OFAC regulations. The role requires managing Case Investigators, conducting report quality control, and preparing documentation...