Join to apply for the Enterprise Helpdesk Specialist role at A&T Systems, Inc. 21 hours ago Be among the first 25 applicants Description Work onsite 8:00am-5:00pm EST Monday -Friday in Washington, DC Help Desk Support Services via on-site (in person), remote, telephone, and email, including support for specialized software and peripherals for Section 508 compliance. Respond to and provide troubleshooting, technical support and resolution of support requests for desktop, laptop, tablet, mobile device applications, and printers. Troubleshooting and resolving issues with client’s desktop software applications, including Microsoft Office 365 Applications, VPN software, and other agency’s applications. Provide hands-on and technical support for conference rooms, including setup, troubleshooting, and coordinating repairs with hardware vendors. Manage deployment of new computers and mobile devices, reconfiguration and redeployment of existing devices, and retiring old devices. Perform data backup and recovery to protect critical data stored on client workstations. Provide deskside support during business hours with on-call support for urgent needs, especially for VIP users. Requirements This position requires a minimum of five (5+) years of experience as an Enterprise Services Desk Specialist onsite in Washington, DC, working 8:00am-5:00pm EST, Monday through Friday. Candidates should have experience aligned with these responsibilities. #J-18808-Ljbffr A&T Systems, Inc.
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