Job Description

Job Title: Digital Messaging QA Production Analyst

Location: Columbus OH, 43230

Duration: 6 Months

Job Type: Temporary Assignment

Work Type: Remote

Pay Rate: $44.00-$44.00/hr

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in personal care and home fragrance, including top-selling collections for fine fragrance mist, body lotion and body cream, 3-wick candles, home fragrance diffusers and liquid hand soap.

JOB DESCRIPTION

Overview

• The Digital Messaging QA Production Analyst is an analyst-level role within the Digital Commerce Operations team, responsible for executional quality and deployment readiness across Email, Push, and SMS channels.
• This role ensures accuracy, compliance, and operational readiness for high-volume campaigns by performing detailed QA across front-end content, back-end configuration, and deployment setup.
• This position requires hands-on Salesforce Marketing Cloud (SFMC) experience and a strong understanding of where and how to validate campaigns prior to send.
• The analyst partners closely with Operations, Marketing, Creative, Merchandising, CRM, and Product teams to ensure campaigns are accurate, validated, and ready for deployment.

Key Responsibilities

• Perform end-to-end QA for Email, Push, and SMS campaigns, including front-end content, back-end configuration, and deployment readiness.
• Validate campaign setup within Salesforce Marketing Cloud (SFMC), including where to review configuration, targeting, personalization, and deployment settings prior to send.
• QA deployment readiness to ensure all required steps have been completed before launch.
• Review and validate creative assets, copy, calls-to-action, links, and promotional language across channels.
• Ensure click-throughs, dynamic content, and personalization logic function as intended.
• Own and maintain PR and QA documentation from initial execution through final approval and deployment.
• Partner with Operations and Marketing teams to confirm promotional accuracy and campaign intent.
• Communicate cross-functionally with Creative, Merchandising, CRM, Product, and Digital teams to resolve QA issues and ensure executional accuracy.
• Document QA findings clearly and consistently to support auditability and operational transparency.
• Support high-volume, fast-paced campaign execution while maintaining a high bar for accuracy.

Minimum Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3–4 years of hands-on Salesforce Marketing Cloud (SFMC) experience (required).
• 3–4 years of experience in digital messaging QA, email operations, or production roles.
• Strong understanding of deployment QA — where to look, what to validate, and how to identify issues prior to send.
• Working knowledge of HTML with the ability to read and identify errors.
• Strong attention to detail and ability to stay focused for extended periods.
• Highly organized with excellent time management skills.
• Comfortable working in a high-volume, deadline-driven environment.
• Strong written and verbal communication skills.
• Ability to collaborate effectively across cross-functional teams.
• Adaptable and comfortable with changing priorities and last-minute updates.

Preferred Qualifications

• Experience with Airship (Push)
• Experience with Attentive (SMS)
• Experience QA’ing Push and SMS campaigns
• Familiarity with Smartsheets or similar project management tools
• Experience with Litmus
• Basic HTML coding experience
• AMPscript familiarity
• Experience with analytical tagging for marketing tracking and reporting

Role Level & Compensation Alignment

• This role is scoped as an Analyst-level position focused on QA ownership, executional excellence, and deployment readiness across Email, Push, and SMS channels.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

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