Desktop Support Engineer - Dallas Job at Forhyre, Dallas, TX

c2FRZGNPS04rUTQ5TUhqb1YyRlIrRVVkL2c9PQ==
  • Forhyre
  • Dallas, TX

Job Description

Job Description

Job Description

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.

You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Requirements

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • BSc in Computer Science or relevant field

Note: This is an onsite role @ New York

Job Tags

Work experience placement, Work at office, Remote work,

Similar Jobs

Conicelli Autoplex

Automotive Sales Manager Job at Conicelli Autoplex

 ...Description Job Title: Sales Manager Earnings Potential $90,000 - $120,000 Location: Conicelli Autoplex Job Summary: Conicelli...  ...floor. The ideal candidate will have a strong background in automotive sales, excellent leadership skills, and a commitment to... 

Aligned Orthopedic Partners

Call Center Representative Job at Aligned Orthopedic Partners

 ...Description Title: Call Center / Patient Access Representative Who We Are Aligned Orthopedic Partners is a well-respected private...  ...You If You Have at least 1 year of customer service or experience in a clinical environment Completed High School or GED,... 

Virginia Jobs

Director of Marketing and Communications Job at Virginia Jobs

 ...Title: Director of Marketing and Communications Agency: VP FOR UNIV. COMMUNICATIONS Location: Norfolk, VA FLSA: Exempt Hiring Range: Full Time or Part Time: Additional Detail Job Description: Old Dominion University's Division of University... 

WTW inc.

Pension Technology Consultant Job at WTW inc.

 ...opportunity to grow and develop your career, apply now. The Role As a Technical Consultant you will play a key role for our pension administration software and service delivery business by serving as the central link between clients and internal team members in the... 

Hire Dynamics

Forklift Operator Reach, Stand Up, Clamp, and Cherry Picker Job at Hire Dynamics

 ...Systems unload incoming products and ensure all customers orders are loaded correctly by customer standards. Using an order picker (cherry picker); proactively monitor Warehouse Management Systems to ensure all items are stored correctly, all replenishment orders are...