Benefits:
Bonus based on performance
Competitive salary
Paid time off
About Us
Children’s Dental Specialty is a modern, patient‑first pediatric and orthodontic practice known for friendly, five‑star visits and excellent clinical outcomes. We’re growth‑minded, team‑oriented, and serious about systems, service, and smiles. Our next Office Manager will be an experienced operator who has already run a successful dental practice and can bring playbooks, accountability, and heart to our team and families.
The Opportunity
You’ll be the integrator who keeps the business humming - leading people, optimizing the schedule, owning the revenue cycle, and delivering an exceptional parent/patient experience every day.
In your first 90 days, success looks like:
Morning huddles and weekly scorecards running on time - with clear priorities and follow‑through
AR over 90 days trending down, clean claims/appeals, and collection % moving toward goal
Schedule optimization (doctor + hygiene + ortho) with strong confirmation and reduced no‑shows
Consistent 5‑star review cadence and same‑/next‑day treatment conversion improvements
What You’ll Lead
People & Culture: Hire, onboard, coach, and performance‑manage the front office team (front desk, scheduling, treatment/financial coordinators, insurance). Conduct 1:1s and run effective huddles/meetings.
Patient Experience: Own the “wow” - from first call to checkout. Resolve escalations with empathy and speed; keep our reviews and reputation strong.
Scheduling Mastery: Build productive, template‑driven doctor/hygiene/ortho days; tighten confirmations and reactivation; protect same‑day opportunity.
Revenue Cycle: Insurance verification, treatment plan presentation, claims submission/attachments, appeals, AR follow‑up, payment plans, daily deposit balancing, and month‑end closes.
Compliance & Records: HIPAA/OSHA readiness, accurate charting/consents, and clean data.
KPI Reporting: Track and improve show rate, re‑appointment %, case acceptance, production/collection %, AR aging, and unscheduled treatment - leveraging Dentrix and Dental Intel.
Systems & Projects: Create/optimize SOPs, implement checklists, coordinate marketing/admin projects, and partner closely with clinical leads.
Must‑Haves
Proven success as a Dental Office Manager (you’ve run a high‑performing office; pediatric and/or orthodontic experience strongly preferred)
Enthusiastic, verifiable references from doctor/owner and past teammates
Strong leadership presence: hires well, coaches well, holds the line kindly and firmly
Revenue cycle expertise (eligibility, claims, AR, appeals) and schedule optimization
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