Job Description
Customer Success Specialists (CSS), Security Offsite, Washington, District of Columbia, US
Alternate Location
Remote In the United States of America
Area of Interest
Customer Experience
Compensation Range
170600 USD - 219300 USD
Job Type
Professional
Job Id
1434702
Application window is intended to be closed by 03/04/25. Preferred location: Washington,DC or remote.
However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
Meet the Team
The Customer Success Specialist (CSS) team is a strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. Specifically with the following Solution Domains: Integrated Security Operations: Cloud & Network Security and Cross Domain Data Correlation
Your Impact
CSSs are SME's in their aligned product or architecture.
CSSs bring strategic vision, the latest technology from Cisco Engineering, and tactical expertise in successful customer engagements.
CSSs possess experience engaging with key customers, understanding their outstanding needs, and applying industry-standard processes to drive successful outcomes.
Delivered consultative sessions, interactive technical presentations, and collaborated on quarterly business reviews (QBRs).
CSSs are experts in understanding and have experience with public cloud providers such as AWS, Azure, and GCP, as well as knowledge of virtualization technologies.
Expertise in automation, including using APIs and programmability to orchestrate workflows and integrate with existing ecosystems (e.g., ITSM, Open Source).
Minimum Qualifications:
7+ years in technical consulting or direct customer interfacing/engagement roles with experience in industry-standard methodologies related to the security domain.
7+ years working with Public Sector/Federal customers.
7+ years expert-level knowledge is a must in Zero Trust Network Access, AAA, ISE and Secure Firewall and Cloud Security.
Preferred Qualifications:
Security clearance is preferred.
DevNet, CCNA, CCNP, or CCDP, CCIE, CISM, CISSP, or equivalent are strongly preferred.
Cisco Success Management certifications: Cisco Certified Success Specialist.
BS in Engineering, Computer Science; Masters or equivalent experience preferred.
#WeAreCisco
We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
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