Customer Retention Representative (Remote- Work from Home) Job at Globe Life Inc., Mckinney, TX

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  • Globe Life Inc.
  • Mckinney, TX

Job Description



Customer Retention Representative (Remote- Work from Home)

Primary Duties & Responsibilities

About the Company

About the Job

Globe Life Inc. has immediate openings available for full-time Customer Service/Retention Specialists. We offer competitive wages and paid training - no previous Customer Service experience is required. We are seeking outgoing, customer service-oriented people for our inbound and outbound call center. This is a remote/work from home position.

Primary Duties:

  • Servicing inbound calls from current policyholders with the intent of cancelling their insurance benefits
  • Answering questions regarding coverage, premium and other policy information
  • Composing business letters, communicating effectively through written and verbal communication
  • Working independently and making judgment decisions is required
  • Making outbound calls to existing policyholders to collect delinquent premium payments
  • Reselling the benefits of our policies and providing excellent customer service
  • Using various sales techniques to help increase the retention of our policyholders
  • Recording policyholder information for reporting and transactional purposes
  • Extensive telephone contact and appropriate telephone skills are required
  • Discretion and tact must be used in providing service to customer
  • Monday to Friday schedules, no weekends
  • Additional production incentive pay after training period
  • Bilingual (Spanish) hourly pay differential

Working Conditions/Physical Requirements:

  • Heavy phone and PC usage
  • Sitting for extended periods of time
  • Reaches above shoulder level
  • Some overtime may be required

Globe Life Inc.

Job Tags

Remote job, Hourly pay, Full time, Monday to Friday,

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