Job Description
Customer Care Specialist – Weekend Flex Schedule
This role focuses on delivering timely, accurate, professional, and fun service! You'll thrive in a high-energy environment, solving problems and multitasking across multiple sales channels. Communicate effectively via electronic messaging to provide expert solutions at every stage of the customer care journey.
Position – Customer Care Specialist
Job Location – Menomonie, WI
Starting Date – Immediate
Employment Term – Temp-to-Hire
Employment Type – Part-Time
Work Hours (Shift) – Weekend – Pick your Shifts (Fri, Sat, Sun) Min of 12 hours, Max of 39. Hours based off needs. Remote work might be available after 90 days.
Starting Pay – Starting at $15.50 per hour
Benefits – Medical, Vision, Dental, 401(K), Paid Vacation, Paid Holidays, Referral Bonus
Required Education – High School Diploma/GED
Required Experience – Customer service experience highly preferred
As a Customer Care team member, you'll collaborate with internal teams to meet company goals while providing exceptional, professional service to customers via phone, email, and chat. You'll address inquiries, resolve issues, manage orders, and cross-sell products, all while ensuring a smooth, stress-free experience. Additionally, you'll coordinate with Production, IT, and carriers on order-related tasks, assist with marketing projects, and handle returns according to policies.
Responsibilities
- Communicate professionally with customers via phone, email, and chat.
- Address inquiries about orders, shipping, pricing, and returns.
- Stay updated on product lines, prices, delivery times, and promotions.
- Coordinate with Production teams on order issues and updates.
- Support marketing projects such as product page updates and photos.
Qualifications
- Expert customer service skills
- Strong problem-solving skills
- Natural ability to connect with others
- Basic to intermediate computer skills
- Eager to stay current with technology and apply it effective
About SEEK Careers/Staffing
You are a person with unique skills, experience and education.When you want to be heard and when you want to be matched with great career opportunities that are right for you, you can count on SEEK Careers/Staffing, Inc.Since 1971, our professional staffing consultants have been Servicing Your Success®.You’ll find that the process is thorough and that your experience is personalized.
SEEK Careers/Staffing is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.
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