Summary
About Us
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
Benefits
Job Summary
The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s).
Job Requirements
Job Requirements
Education
Required: High school diploma or Equivalent
Experience
Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.
Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
Skills
Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
Problem solving skills to analyze and respond to consumer inquires
Ability to work independently and as a member of a team
Possess excellent time management skills
Professional written and verbal communication skills
Proficient in Microsoft Office Programs as well as healthcare related programs
Ability to multi-task, manage call volume and prioritize patient needs
Ability to make timely decisions and provide best possible outcome
Competency in required skills as a Contact Center Specialist I or equivalent skills
Licensure/Certification/Registration
N/A
...Administrative Services Officer I at Sacramento County, CA summary: The Administrative Services Officer I provides a broad range of administrative... ...and facilities coordination. This role requires knowledge of public administration, budgetary control, and legislative processes,...
...artificial intelligence researchers from leading institutions, including El Camino Health, Johns Hopkins, Stanford, Microsoft, Google, and NVIDIA. Strategic Investors: We have raised a total of $278 million in funding, backed by top investors such as Andreessen Horowitz,...
Job Description Job Description We are looking for a dynamic an individual that wants to be part of our amazing team! You will be responsible for repairing diesel trucks. We are looking for an individual that takes pride in a job well done. We are a medium sized shop...
Essex Center is hiring a Registered Nurse (RN) in Elizabethtown, NY. Now Offering a $5,000 Sign-On Bonus! All Shifts Available Essex Center offers the following benefits: Tuition Reimbursement Program! Generous pay rates based on experience Flexible schedules for Full-Time...
...grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them...