Job Description

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Job Summary

Manages troubleshooting and repairs on medical equipment and software, escalating when necessary. Manages the team to perform inspections, functionality tests, scheduled preventative maintenance, and recall of medical equipment and software. Manages the team to perform installations, updates, and modifications to equipment, ensuring compliance with manufacturers' specifications. Manages the team to investigate and document incidents and accidents involving medical equipment or software. Provides recommendations to senior leadership on the decommissioning and purchasing of new equipment. Manages the use of vendors to perform repairs and maintenance when necessary. Ensures that preventative maintenance is adequately documented and that parts inventory for medical devices and software is maintained.

Essential Responsibilities

1. Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides support, guidance, and scope; encourages development and consideration of options in decision making.
2. Manages designated work unit or team by translating business plans into tactical action items; oversees completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Builds accountability, measures progress, and resolves escalated issues. Develops work plans to meet business priorities and deadlines, allocates resources, removes obstacles, and guides performance.
3. Ensures documentation is maintained by managing documentation of team actions in the centralized maintenance management system, revising protocols as needed, and leading documentation of standards, procedures, and protocols. Maintains parts inventory for medical devices and software.
4. Oversees the equipment lifecycle by leading installation, updates, modifications, acceptance checks, investigations of incidents, and collaborating on equipment purchases and decommissioning.
5. Oversees ongoing preventative maintenance by assigning work, tracking progress, providing guidance, and ensuring completion of scheduled inspections and tests.
6. Oversees repairs by providing advanced troubleshooting guidance, coordinating repairs, analyzing malfunctions, and ensuring compliance with regulations.
7. Contributes to the use of outside resources by determining the need, managing requests, escalating issues with vendors, and maintaining vendor relationships.

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