Job Description

Client Care Specialist/Appointment Setter

Join Control Point Heating Cooling Plumbing Electric, a family?owned company with over 18 years of success in Central and MetroWest Massachusetts, and pursue a lucrative career opportunity with competitive pay, best?in?class benefits, and a fun, balanced work environment.

Job Details

• Position: Client Care Specialist/Appointment Setter (CSR Appointment Setter)
• Department: Client Care
• Reports to: Director of Client Care
• Work Hours: 8:00?am 5:00?pm, Monday to Friday
• Pay Scale: $18.00$20.00 per hour DOE + potential commission
• Seniority: Entry level
• Employment type: Full?time
• Job function: Other (Construction)

Perks

• Comprehensive benefits: Medical, Dental & Vision (50% company?paid), Company?paid Short & Long?Term Disability and Life Insurance
• 10 paid holidays and the option to take National Mental Health Day and your birthday as holidays
• 13+ days PTO
• 401(k) plan with a 4% company match
• Tuition/Certification reimbursement
• Snacks and drinks provided at the office
• Advancement and growth opportunities
• CPR and First Aid training
• Health and wellness sessions
• Continuing education and training weekly
• Team?building events, including kickoff meetings and family outings

Position Summary

As a representative for our company, you will be part of a telesales inbound/outbound calling team responsible for aggressively growing our customer base. You will answer inbound calls, provide top?notch customer service, generate and qualify leads through cold calling, produce activity reports, and manage leads by tracking, booking, and following up on them.

Required Qualifications

• High school diploma or equivalent
• Aggressive self?starter and fast learner
• General sales skills and aptitude
• Good phone skills and customer service knowledge with strong follow?up skills
• Excellent communication skills
• Professional conduct at all times
• Ability to work a flexible schedule that may include weekends

Desired Qualifications

• Excellent verbal and professional phone skills
• Strong interpersonal skills and energetic personality
• Well organized and able to work independently
• Knowledge of the home services industry and Service Titan is a plus

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